Nilsa S. Email & Phone Number

Orlando, Florida

· Responsible for aggressive loan volume sales goals, aggressive insurance adds on sales goals, and delinquency goals. Insurance sales goals includes life· Answers live action telephone calls to process payments, take new loan applications, and solicit current clients for new money loans· Responsible for daily collection activity; contacting current delinquent clients that are less than 30 days, 30 days, and 60 days past due on accounts· Responsible for maintaining expert product knowledge and recommending products based on needs of client· Uses rapport building skills to discuss needs with clientele and make recommendations based on needs of client· Responsible for handling cash transactions when customers make payments towards loan balance· Responsible for opening cash drawer, closing cash drawer, and balancing cash drawer several times throughout work day· Actively underwrites loans during decision process; process includes income verification, employment verification, residence verification, asset· Responsible for handling daily cash movement report, and also reconciling paperwork for previous day and making sure that all procedures were done so in a proper manner.

Orlando, Florida

§ Consistently provides a high quality customer service experience to customers.§ Works with customers to determine their needs and wants in their next vehicle purchase.§ Exhibits a commitment to becoming an auto sales expert and gain in-depth knowledge of vehicles and technology.§ Responsible for the meet and greet, presentation, test drive and write up portion of the sales process.§ Works effectively in a haggle free, fixed pricing high volume dealership model.§ Follows-up with existing customers to confirm their satisfaction and generate leads.§ Achieves individual sales goals and customer service goals.

Norwood, Ma

- Run the Hertz University Branch for the South Shore training new employees - Help in the interview process for hiring potential new hires- Develop and train employees - help them achieve their goals and get promoted- Develop relationships with body shops, dealerships, and accounts - Grow revenue year over year by building and maintaining account relationships- Drive positive survey feedback through a strong branch culture and great customer service - Grow communication and teamwork skills through coordination with fellow employees - Maintain high workplace standards and conduct monthly audits- Build and develop leadership qualities that can translate to other industries - Pay accounts and vendors through the Purchase Card approval system -

Brockton, Ma

- Responsible for day to day operations - Ensure daily reports are processed and responsible for reconciling bank deposits- Build and maintain relationships with body shops, dealerships, local businesses, and other accounts- Help Branch Manager train and develop employees- Assist in creating a positive and profitable work environment - Promote and demonstrate high standards of customer service- Properly manage fleet, including preventative maintenance and high standards of vehicle cleanliness- Demonstrate leadership skills essential for managing a business

Milford, Ma

- Assist in day to day operations and learn variety of systems- Achieve individual and branch revenue goals- Contribute toward company revenue management goals in both retail and replacement transactions - Ensure a positive feedback from our promoter score by providing satisfactory rentals to our customers and accounts.- Facilitate quick rental process by delivering and offering the right products/service- Help in fleet management and vehicle cleanliness

Milford, Ma

Greet and register guests, providing prompt and attentive service. Collect and record various form of payment as well as verify electronic acceptance. Check guests In/Out of the hotel / upgrade guests as required.Handle the night Audit process/other administrative and accounting tasks.Start the morning breakfast process and coordinate morning group banquet/meeting.

Determined and maintained correct cost and retail value for accuracy by comparing national brands to private label to insure profit. Competitively shop multiple items for price comparison to implement new strategies and manage gross margin. Partnered with pricing Analysts and Buyers to review and restructure item links for accuracy. Researched and responded to customer concerns relative to price, item, linkages and regulatory control issues.

Jamaica Plain, Ma

Reviewed the Chamber Commerce strategic plans, researched and implemented information to the project plans'. Collaborated with team project co-workers and reports findings to encourage and promote cultural awareness for the Hispanic community. Developed and implemented comprehensive marketing strategies to special events and career fairs. Performed multiple project tasks, activities to support business, research for solutions to impact the Chamber.

Bachelor Of Science, Management

Associate Of Science Degree, Business Administration; Accounting Concentration