Nils Kaufmann Email & Phone Number

Walldorf, Bw, De

Walldorf, Bw, De

Governance & Program Manager @SAP Enterprise Cloud Services- Partner Center of ExpertiseRole Title: IT Project Expert

Walldorf, Bw, De

We are a powerful team of SAP & Partner colleagues, focused to increase quality & efficiency through globally consistent processing of tasks for our customer facing roles. We are supporting all regions, all customer segments and all engagement models within the SAP ENTERPRISE CLOUD SERVICES.Role Title: IT Business Services Principal Consultant

Walldorf, Bw, De

We are a powerful team of SAP & Partner colleagues, focused to increase quality & efficiencythrough globally consistent processing of tasks for our customer facing roles. We are supporting all regions, all customer segments and all engagement models.Global Responsability Role Title: IT Business Services PrincipalConsultant

Walldorf, Bw, De

The TOS team was formed with a dual purpose, as indicated in our naming: 1) to drive the Customer Delivery Engagement (CDE) Transformation activities successfully forward and 2) to help define and shape the strategic imperatives of the CDE in line with SAP Company and ECS level strategy.Global Responsability Role Title: IT Business Services PrincipalConsultant

Walldorf, Bw, De

Member of the COO Team for SAP ENTERPRISE CLOUD Services - Customer Delivery Engagement (CDE).The role of the COO Team for CDE is two-fold: - Foster strategic customer engagement to help our customers achieve their desired business outcomes and to help secure SAP’s ECS revenue and renewal rates- Focus on commercial, project, and technical operations excellence to drive performance insights and operational improvement programs to achieve best run business results The COO Team work very closely with the CDEs in the regions and all other related units in ECS Delivery. It is vital to align across board areas and on local, regional and global level to foster a seamless customer experience from sales/presales to development/operations and service delivery as well as to enable optimized business results for SAP.My focus topics is everything around Experience Management:- Enabling ECS Team to collect X-Data. - Process Owner for HEC Customer Satisfaction Surveys- Process Owner for ECS Customer Pulse Check- Process Owner for Cloud Application Services - Customer Effort Score SurveysGlobal Responsability Role Title: IT Business Services PrincipalConsultant

Walldorf, Bw, De

Ensuring customer delight in the way we support, communicate and interact with our customers. Enabling faster adoption of SAP cloud innovations, as well as simplifying our customer’s SAP cloud solutions & journey. Establishing a transparent and simplified interaction with customers, partners and SAP internal stakeholders, thus increasing customers great faith in our solutions and servicesFocus Topic: - SAP Sales & Cloud Delivery (Customer Facing Unit) collaboration, governance, enablement & continuous improvement- Enabling HEC Team to collect X-Data. - Process Owner for HEC Customer Satisfaction Surveys- Process Owner for HEC Customer Pulse CheckGlobal Responsability Role Title: IT Business Services PrincipalConsultant

Walldorf, Bw, De

The HANA Enterprise Cloud organization is responsible for providing Cloud Hosted Infrastructure & Managed Services to our SAP Customers. The Customer Engagement department is a key member of the Enterprise Cloud Service organization ensuring coordination and Customer Satisfaction throughout the Customer Lifecycle.As Premium Partner Engagement Manager and part of the Customer Engagement Organization my role is to:- Establish and baseline the engagement model for the Customer Engagement organization with our Strategic Partners:- Define engagement model between CESMs (Customer Engagement Service Manager) and partner delivery organizations - Define and roll out enablement activities for the CESMs to be able to execute effectively in their role towards the partners and ensure an immediate ‘state of readiness’ with the CESMs.- Define and establish necessary processes with the partner delivery organizations- Drive operational improvements between partner and SAP CE organization to facilitate a smooth and cost-effective engagement- Deliver excellence in support of the SAP CESMs towards SAP customers and the premium partnersGlobal Responsability Role Title: IT Business Services PrincipalConsultant

Walldorf, Bw, De

IT Business Services Principal ConsultantGlobal IT ServicemanagementCore Competency of Servicemanagement:Customer Engagement Management- Simplified Client Engagement Model : Simplified Client Engagement Model in collaboration with IT.- Integrated Reporting & Communication- Business Request Consulting & Translation- Business Request Evaluation for new Standard Service- Monthly Service Performance Review, Accuracy - Review & Demand Forecast evaluationDemand Management- Process Governance: Integrated & transparent Process Setup, Rollout & Execution across SAP Organization for Demand Planning, Provisioning, Monitoring & Forecasting- Service Demand Mgmt & Execution according to IT Resources, Supply Chain Capacity, Costs, Budget (controlling & transfer )- Demand Planning Tool Infrastructure: Design & Prototyping and ReportingService Portfolio Management- Management of entire IT Service Lifecycle- Provisioning of Process & Roles to produce, maintain and manage Service Portfolio - Central consistent data source (Repository) & Change Mgmt- Ongoing Alignment of IT Strategy w/ business demands- Foster IT Organization’s capability to efficiently manage Costs & Risks associated w/ IT Service ProvisioningContinuous Service Improvement- As Member of CSI process: Drive efficiency vs effectiveness, optimize service costs & service processes- Monthly Service Performance Reviews w/ IT delivery units- Joint Consulting w/ IT delivery units for adoption of new technology & process tools- E2E Delivery Process Support

The non-profit organization NaKiBi e.V. was founded on December 9th, 2019 in Kandel (Palatinate).We are parents with different professional skills, we share a love of nature and the Southern Palatinate, which we want to enrich. With a lot of energy and enthusiasm for design, we are pursuing our joint project to establish a natural offering in the Bienwald region. Together with the parents, we want to positively support the children's development and awaken an understanding of our local environment.We received the operating license for the nature kindergarten on October 1st, 2020. The Bienwald nature kindergarten is the first of its kind in the Germersheim district.We were able to implement the establishment of a free nature school in Kandel for the 2022/2023 school year as another goal of the association. The next goal is to add an affiliated secondary school plus.Beyond everyday kindergarten and school life, the association is committed to environmental protection and to sustainable and educational projects in the region.

Being part of the Global Account Team for SAP.Sales Focus:- Managed Services- for SAP (Adaptive Computing like FlexFrame) - Storage- and Backup Solutions from Fujitsu and partner companys (NetApp, Quantum, EMC, ...)

Sales Representative Large Enterprise Accounts- complete Enterprise Fujitsu Siemens Computers Portfolio: Server (X86, Unix), Storage, Backup, Software, SAP Solutions (BI-A/BW-A, FlexFrame, ...)2007 Sales Representative for SAP. Sales focus on server business and 2008 focus on Storage and Backup business

Sales Assistent im Bereich Large Accounts

Finanical Engineer for Large Accounts