Paul Nilsson Email & Phone Number

Malmö, Se

Malmö, Skåne County, Sweden

Main responsibilities:- Lead and verify the organization related to internal and external requirements (ISO, Attestations, industry-specific etc.) to be compliant.- Ensure that non-compliances are mitigated and not reoccurring.- Lead, facilitate and support customer audits when needed.- Define, support, advice and plan Tech Services Audits.- Support the organization with maintaining governing policies and processes based on quality standard requirements.- Report key KPIs and main deviations to Tech Services management and other stakeholders​

Malmö, Skåne County, Sweden

Senior quality specialist within Tietoevry business area Connect.

Senior Quality Specialist in Group Quality Assurance - Nordic team at TieoEVRY- Internal controls related to ISO 27001, ISO 14001, ISO 9001, ISO 20000.- Planning with external accreditation body, internal coordination and preparation of auditees.- Audit support in Customer Initiated Audits.

Senior Quality Specialist in Audit Excellence within TietoEVRY, Cloud & Infra- Internal controls related to ISO 27001, ISO 14001, ISO 9001, ISO 20000.- Planning with external accreditation body, internal coordination and preparation of auditees.- Audit support in Customer Initiated Audits.

Auditor in Audit Operations within TietoEVRY, Cloud & Infra- Internal controls related to ISO 27001, ISO 14001, ISO 9001.- Planning with external accreditation body, internal coordination and preparation of auditees.- Audit support in Customer Initiated Audits.

Working within EVRY DPS Governance, Risk & Compliance - Audit Operations.- Internal controls related to ISO 27001, ISO 14001, ISO 9001.- Planning with external accreditation body, internal coordination and preparation of auditees. - Audit support in Customer Initiated Audits.

Woking within EVRY Security – Audit Operations with internal controls within EVRY related to ISO 27001, ISO 9001, ISO 14001 and planning with external accreditation body.

Malmö

Planning and leading projects plus creating stable and effective solutions within our IT Workplace services.Working closely with our logistics partner Dustin to ensure cost and quality effective delivery to our customers. --------------------------May-June 2014 Planned and managed technicians and suppliers when we changed approx. 1000 PCs in the Nordic region for one of our customers.

Malmö

In June 2010 EDB and ErgoGroup announced a merger and in March 2012 did we change name to Evry.Worked as Project Manager within the project organization were we planned and managed Transition and Transformation projects for our outsourcing customers.

Malmö

Worked as Project Manager within the project organization were we planned and managed Transition and Transformation projects for our outsourcing customers.------------------------------------------------------------------Jan 11 – Mar 11: Consultant (managed 2 different projects) 2-3 days per week at our office in Stockholm to help out when ordinary Project Manager were on parental leave.

Malmö

Ergogroup Norway acquired SYSteam december 2006. The Swedish Ergogroup companies changed name into SYSteam.Worked with System Management solutions for SYSteam Outsourcing Services AB and their customers. Both in Service Support and Service Delivery area. Operational responsible for Servicedesk platform and Desktop & Server management platform.

Malmö

Ergogroup Norway acquired the Swedish & Norwegian outsourcing part from Ementor so I got transferred from Ementor to Ergo.Continued to design & implement advanced enterprise management solutions.Mainly with software (Unicenter) from Computer Associates.

Malmö

Designing & implementing advanced enterprise management solutions.Mainly with software (Unicenter) from Computer Associates.

Malmö

Monitoring and solving problems with network and servers that we were hosting for our customers. Implementing managing software for delivering services to our customers. Creating internal routines and technical solutions to be more efficient in our delivery. Project member for larger implementations.

End user support for approx. 300 PCs. Managed internal exchange servers & Active directory. Network and PC installations for exhibitions (example the annual Göteborg Book Fair) and at libraries around Sweden.

Consultant for customers around south of Sweden, installation of PCs and Network.