Robin Nilsson Email & Phone Number

- Developed and executed a comprehensive architecture plan for a Case Management product, encompassing both backend and frontend components. Through seamless integration with a market-leading contact center platform, the product gained significant traction in the public sector market in Scandinavia.- Redesigned and refactored an AI voice activated bot, based on Google DialogFlow, for a leading Taxi company; drove a 50% reduction in manual workload for bookings

Stockholm, Stockholm County, Se

Achievements• Provided guidance and leadership in implementing software architecture designed for massive scalability• Responsible for Kubernetes infrastructure and CICD pipelines serving millions of users and three development teams• Achieved 95% cost reduction in infrastructure expenses• Implemented Client Side Field Level Encryption on databases to protect sensitive data from data theft, privilege abuse and network snooping.

Kanata, Ontario, Ca

Achievements• Led the development of a new cloud-based Contact Center application.• Provided guidance and oversight to ensure progress and deliver valuable insightsthroughout the project.• Presented next generation applications at conferences, showcasing its innovative featuresand capabilities to industry professionals.• Developed a real-time audio analysis component for video meetings that detectedkeywords and triggered corresponding actions.• Developed a mobile application enabling cloud-based customers to efficiently provisiontheir systems while on the move.• Integrated hardware devices into cloud based unified communications products,expanding compatibility and enhancing user experience.Awards• Innovation Day, best pre-product presentation

Kanata, Ontario, Ca

Achievements• Led high-level architectural design aligned with current and future business demands.• Provided expertise and best practices for designing secure, enterprise-grade systems with massive scalability, contributing to the performance and design considerations of complexsystems.• Conducted requirement analysis and provided accurate time estimates.• Collaborated closely with Amazon's R&D team during the alpha stage of their "Chime" platform. Tasked to build our cloud-based video meeting web application on top oftheir infrastructure, ensuring a seamless integration of audio, video, and screen sharing capabilities.• Developed a provisioning web application that integrated with GCP to support both cloud and on-premise customers in creating chatbots that autonomously handled customer interactions, escalating requests to contact center agents only when necessary.• Led the initiative to migrate from Windows applications to web technologies, enabling cross-platform compatibility and simplified client deployments.• Played a pivotal role in developing and building the new applications.Key achievements• Enhancing the security of our product portfolio for the Swedish Police• Was granted security clearance by The Swedish Security Police, allowing me to workin classified environments of high national security importance.• Successfully addressed and resolved identified vulnerabilities within Mitel'sapplications• Conducted thorough penetration testing to validate the effectiveness of theimplemented fixes.• Presented comprehensive penetration testing results to the customer, providingthem with confidence in the enhanced security of the products.

Kanata, Ontario, Ca

Achievements• Played a key role in driving sales and increasing knowledge on contact centers and telecommunication platforms offered by Mitel.• Developed customer-specific projects, tailoring solutions to meet unique requirements and business objectives.• Authored best practice guidelines and supervised installations of Mitel products in complex, enterprise-grade network environments, including high-security environments.• Presented new releases at customer and partner events both in Sweden and globally.• Educated large groups of non-Mitel engineers on Mitel's product portfolio.Notable projects• Developed a queue management solution for The Swedish Railway's ticket stores all across Sweden.• Contracted by a Scandinavian Bank to develop an appointment booking application with a calendar view, enabling customers to request appointments. The application included real-time calculations of available slots based on Contact Center agent availability.