Robin Nilsson Email & Phone Number

- Developed and executed a comprehensive architecture plan for a Case Management product, encompassing both backend and frontend components. Through seamless integration with a market-leading contact center platform, the product gained significant traction in the public sector market in Scandinavia.- Redesigned and refactored an AI voice activated bot.

Stockholm, Stockholm County, SE

• Achievements
• Provided guidance and leadership in implementing software architecture designed for massive scalability
• Responsible for Kubernetes infrastructure and CICD pipelines serving millions of users and three development teams
• Achieved 95% cost reduction in infrastructure expenses
• Implemented Client Side Field Level Encryption on databases to protect sensitive data from data theft, privilege abuse and network snooping.

Kanata, Ontario, CA

• Achievements
• Led the development of a new cloud-based Contact Center application.
• Provided guidance and oversight to ensure progress and deliver valuable insightsthroughout the project.
• Presented next generation applications at conferences, showcasing its innovative featuresand capabilities to industry professionals.
• Developed a real-time audio analysis component for video meetings that detectedkeywords and triggered corresponding actions.
• Developed a mobile application enabling cloud-based customers to efficiently provisiontheir systems while on the move.

Kanata, Ontario, CA

• Achievements
• Led high-level architectural design aligned with current and future business demands.
• Provided expertise and best practices for designing secure, enterprise-grade systems with massive scalability, contributing to the performance and design considerations of complexsystems.
• Conducted requirement analysis and provided accurate time estimates.
• Collaborated closely with Amazon's R&D team during the alpha stage of their "Chime" platform. Tasked to build our cloud-based video meeting web application on top oftheir infrastructure, ensuring a seamless integration.
• Developed a provisioning web application that integrated with GCP to support both cloud and on-premise customers in creating chatbots that autonomously handled customer interactions, escalating requests to contact.

Kanata, Ontario, CA

• Achievements
• Played a key role in driving sales and increasing knowledge on contact centers and telecommunication platforms offered by Mitel.
• Developed customer-specific projects, tailoring solutions to meet unique requirements and business objectives.
• Authored best practice guidelines and supervised installations of Mitel products in complex, enterprise-grade network environments, including high-security environments.
• Presented new releases at customer and partner events both in Sweden and globally.
• Educated large groups of non-Mitel engineers on Mitel's product portfolio.Notable projects