How We Can Help You 👇👉🏼 FREE LIVE Training - How to Boost Your Salary $20-50K+ Without Finding A New Jobhttps://www.leadershipmba.com/link.php?id=110&h=e40c944db0If you struggle with any of these leadership challenges…➡️ Work backbreaking hours but no one seems to notice or care...➡️ Struggle to prioritize your daily schedule, overwhelmed by conflicting tasks, and demands from your team...➡️ Feel like you are constantly putting out fires…➡️ Grapple with delegation and decision-making as priorities constantly shift...➡️ Feel uncertain about how to motivate and engage your team...➡️ Find it difficult to juggle your simultaneous (and somewhat conflicting) roles as a leader to your team and as a subordinate to management...➡️ Lay in bed at night wondering what "they" say about you behind closed doors...➡️ Watch with envy and frustration when others get promoted...And you are tired of…➡️ The daily silence from your boss...➡️ The silence that greets that project you slaved over...➡️ The deafening silence when (once again) you aren't considered for a promotion…➡️ Feeling like work is a giant guessing game where you are left to "figure things out" with no one to guide you…➡️ Wondering if you’re really “good enough”…➡️ Feeling like an imposter who could be found out at any moment…We can help...👉🏼 FREE LIVE Training - How to Boost Your Salary $20-50K+ Without Finding A New Jobhttps://www.leadershipmba.com/link.php?id=110&h=e40c944db0

Do you want to…➢Create loyal, raving fans?➢Renew more customers each year?➢Build bonds, eliminate frustration?➢Generate more revenue per customer?➢Become the go-to industry leader?Then take these steps...Step 1:Download the Customer Strategy Method Blueprint - glideconsultingllc.com/blueprintStep 2:DM Me and let's have a conversation.

Rainforest QA is on a mission to make QA easy and painless for everyone. Check them out at rainforestqa.com

I laid the foundation for Customer Success at Jhana by implementing the 4 P's described below. The end result of this foundation was taking the company from its lowest Net Promoter Score in Q1 2014 to its highest at the end of Q3 2014. The byproduct of this achievement was a 95% renewal rate and expansions that grew from zero in Q1 2014 to 16% of ending Q4 2014 ARR.PEOPLE - Hired and developed a high performing Customer Success team with clear values dedicated to delivering an exceptional experience. I used my unique coaching process to help my team understand their strengths and focus on what they are naturally talented to do.PURPOSE - The purpose of the Customer Success department at Jhana was to drive customer satisfaction.PROCESS - After the purpose was defined, I led the implementation of the processes that were critical to fulfill the purpose. The processes put in place were focused in the following areas:➢ New sale transition➢ Onboarding - both for new customers and new Customer Success Managers➢ Quarterly Business Reviews➢ Renewals➢ Ongoing partnership with Sales➢ Up sell➢ Support➢ Ongoing training for Customer Success ManagersPLATFORM - Implemented tracking and reporting in Salesforce for processes and account information used by CSM’s and the executive team.

• Initiated a Quarterly Business Review process resulting in deeper client engagement and early renewal commitments.• Drove renewal and churn forecasting with the management team.• Negotiated renewal contracts to align customers with product value.• Created and tested new positioning and marketing messages specifically targeted to enterprise clients.

• Lead a team that is responsible for a portfolio of top tier customers to assure success in mobile and social analytics.• Drove the creation of best practice use case content that is used by customers and prospects.• Provided training and facilitated the roll out of the company wide performance review process which was based on my thesis work during graduate school.

• Developed a “trusted advisor” relationship with customer sponsors resulting in high engagement and product usage.• Exceeded customer expectations as measured by customer satisfaction through delivering Kontagent’s solution.• Drove client onboarding process efficiencies that reduced the average onboarding time by 25%.• Conducted on-going account meetings to communicate best practices and expand customer relationships.

InboundWriter is a Web 2.0 Social Writing Application that enables writers, bloggers, journalists and marketers to easily create content for increased reach, engagement and online conversions.· Design both quantitative and qualitative programs to engage customers at the acquisition, freemium conversion and retention points of the marketing funnel.· Use content marketing to drive the conversion of freemium users to paid users.· Translate customer needs into requirements and act as the customer evangelist with product and engineering teams.

• Created and implemented the Client Roadmap to Success methodology to guide clients through a successful implementation.• Drove the resolution of customer issues including the successful implementation of five new product features designed by clients.• Acted as the liaison between customers and product management.• Presented Eightfold Logic executives with an understanding of ongoing client business needs.

• Contributed to more than $5 M in new revenue.• Led cross functional teams to deliver proofs of concept, solutions and financial estimates for new client projects.• Developed extensive relationships with clients and secured commitment by gaining a deep understanding of their business, processes and challenges.

• Owner of the record for the shortest time to become a Certified Agent Builder.• Actively served the needs of existing clients through the implementation of data aggregation solutions.• Implemented pilots and proofs of concept for prospective clients.

• Excelled at product demonstrations and was recognized as the top demo representative in the company.• Trained all incoming employees on how to conduct a demonstration that would close a deal.• Achieved prompt resolutions to client problems.

• Developed custom product demonstrations for Sales Engineers throughout the sales cycle.• Created and optimized ROI models based on a new product solution for beta clients which resulted in increased sales.• Received Star Award for outstanding work.

• Analyzed industry applications to write a competitive analysis that created the sales strategy for the launch of a new product.• Researched and wrote a detailed report on potential prospects for the Chief Strategy Officer.

• Conducted requirements gathering interviews that led to the formation of the business rules to follow during development.• Promoted to Consultant within six months of hire as a result of demonstrated technical, client interaction and communication skills.