Nilton Soares Email & Phone Number

Dublin, County Dublin, Ireland

Dublin, County Dublin, Ireland

• Oversee and take ownership of localization for multiple projects.
• Manage relationships with external localization partners.
• Project manage all localization initiatives (budgeting, contracts, documentation, instructions, organizing QA, achieving deadlines...)
• Ensure and uphold the quality of translation.
• Be the bridge between the translation team and developers.
• Help translators solve technical issues.

County Dublin, Ireland

• Mentoring, coaching, and supporting the supervision of Language Specialists.
• Serving as an expert in terms of technical issues and best practices.
• Overseeing day-to-day translation operations including project and title assignment, quality assessment and control.
• Contributing significantly to the development and implementation of new, efficient, and innovative translation workflows.
• Developing systems to allow tracking of multiple projects, facilitating decision making.
• Assisting in Resource and Workload planning.

County Dublin, Ireland

• Worked with upper management, as required, in the implementation of strategic initiatives.
• Reviewed and created processes contributing to continuous department efficiency and quality improvements.
• Created and provided daily/weekly reports that track and report on language quality for assigned languages.
• Developed and implemented meaningful KPIs.
• Provided support, guidance and mentorship to team members as required.
• Worked with upper management to identify organizational development opportunities for the department.

County Dublin, Ireland

• Demonstrated creative translation expertise and experience in voice script localization and adaptation.
• Performed voice acting casting,
• Liaised with external localization agencies and translators including answering their queries in a prompt and timely manner.
• Built relations with external localization agencies ensuring they fully understand the quality of localization required.
• Communicated in a clear and timely fashion any risks, which could impact the delivery\budget\quality of the product. Applied corrective measures in place where possible.

Berlin Area, Germany

• Managed the day-to-day translation of projects from project inception, through completion and final delivery.
• Managed schedule challenges, query cycles, and Linguistic QA, to ensure the success of the project.
• Collaborated with relevant stakeholders to resolve questions or conflicts related to terminology, language quality, technology and workflow.
• Proficient knowledge of Translation Management Systems, Translation Memories, Term Databases, CAT tools, etc.

Berlin Area, Germany

• Managed online community communication, announcements and general information to foster customer loyalty and build online networks.
• Managed community retention through implementation of new engagement techniques.
• Provided thoughtful, personalized communication to SEN/PSN users via phone and email.
• Effectively resolved customer enquiries in a considerate and timely manner.
• Used in depth fraud knowledge to assess financial risk and legitimacy of transactions and accounts.