Nilton Soares Email & Phone Number

Dublin, County Dublin, Ireland

Dublin, County Dublin, Ireland

• Oversee and take ownership of localization for multiple projects.• Manage relationships with external localization partners.• Project manage all localization initiatives (budgeting, contracts, documentation, instructions, organizing QA, achieving deadlines...)• Ensure and uphold the quality of translation.• Be the bridge between the translation team and developers.• Help translators solve technical issues.• Identify short term and long term localization system improvements.• Know the game, know the design and story, to help answer localization questions.• Follow up on game design (UI, text, writing) to ensure localizability.

County Dublin, Ireland

• Mentoring, coaching, and supporting the supervision of Language Specialists.• Serving as an expert in terms of technical issues and best practices.• Overseeing day-to-day translation operations including project and title assignment, quality assessment and control.• Contributing significantly to the development and implementation of new, efficient, and innovative translation workflows.• Developing systems to allow tracking of multiple projects, facilitating decision making.• Assisting in Resource and Workload planning.• Participating in the interview and performance review process for members of the Language Services team.• Collaborating and communicating with cross-departmental or cross-group stakeholders to promote and deliver efficient work practices.

County Dublin, Ireland

• Worked with upper management, as required, in the implementation of strategic initiatives.• Reviewed and created processes contributing to continuous department efficiency and quality improvements.• Created and provided daily/weekly reports that track and report on language quality for assigned languages.• Developed and implemented meaningful KPIs.• Provided support, guidance and mentorship to team members as required.• Worked with upper management to identify organizational development opportunities for the department.• Reviewed and assessed department workload ensuring tasks can be completed within agreed schedules, by engaging with upper management and other departments.

County Dublin, Ireland

• Demonstrated creative translation expertise and experience in voice script localization and adaptation.• Performed voice acting casting,• Liaised with external localization agencies and translators including answering their queries in a prompt and timely manner.• Built relations with external localization agencies ensuring they fully understand the quality of localization required.• Communicated in a clear and timely fashion any risks, which could impact the delivery\budget\quality of the product. Applied corrective measures in place where possible.

Berlin Area, Germany

• Managed the day-to-day translation of projects from project inception, through completion and final delivery.• Managed schedule challenges, query cycles, and Linguistic QA, to ensure the success of the project.• Collaborated with relevant stakeholders to resolve questions or conflicts related to terminology, language quality, technology and workflow.• Proficient knowledge of Translation Management Systems, Translation Memories, Term Databases, CAT tools, etc.

Berlin Area, Germany

• Managed online community communication, announcements and general information to foster customer loyalty and build online networks.• Managed community retention through implementation of new engagement techniques.• Provided thoughtful, personalized communication to SEN/PSN users via phone and email.• Effectively resolved customer enquiries in a considerate and timely manner.• Used in depth fraud knowledge to assess financial risk and legitimacy of transactions and accounts.