Nilufa Yesmin Email & Phone Number

Greenville, South Carolina, United States

Lighting web components (LWC).• Developed Apex triggers, classes to achieve user’s desired functionality and have written the dependent test classes. • Involved in Deployment, deployed all the classes, triggers, objects, components, pages from sandbox environment to production environment. • Implemented Salesforce Lightning UI using Aura Components and LWC.• Written client-side scripting in aura controllers and controller helpers for handling events and triggering actions.• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract and load data from comma separated values (CSV) files. • Involved on creating Lightning Pages inside Lightning community Builder.• Setting up Service Cloud Console, Cases (Web to case, email to case), Solutions, Case Assignment, and CTI Interfaces.

Garden Hills, Atlanta, Georgia, United States

• Implemented service cloud, service console and configured Email-to-Case and enabled communities in cases.• Working on BRDs , Project Estimations , implementing Scrum /Agile Methodologies while Project Planning• Experience in customization: formula fields, validation rules, workflows, approval Process, page layouts and search layout.• Developed and Configured Dashboards, Reports and Report Folders for different user profiles based on the need in the organization• Customized the entire Salesforce.com applications to incorporate the business requirements which involved creating Web Forms and processing the data in SFDC with the extensive usage of Web services API. • Experienced in the use of Data Loader and scheduling timely data backup operations using Apex scheduler. • Developed SFDC Customized Reports, Dashboards and Processes to continuously monitor data quality and integrity • Used the sandbox for testing and migrated the code to the deployment instance after testing. • Extensively involved in data migration from three legacy systems to Salesforce • Troubleshooting email campaigns, workflows, approval cycles, or auto-responders that generate excessive bounced mails.• Designed various HTML Email templates for Auto-Response to customers

Boca Raton, Florida, United States

• Conducted mobile and web application testing, employing a wide range of testing tools to ensure product quality and reliability• Performed cross-browser compatibility testing, conducting thorough assessments on Google Chrome, Firefox, Safari, and Edge to guarantee optimal user experiences• Developed, maintained, and executed comprehensive test cases, ensuring rigorous test coverage and adherence to quality standards• Documented software issues across various facets of testing, with a meticulous approach to detail• Partnered with offshore teams spanning multiple time zones in Agile to validate bug fixes, fostering seamless communication and issue resolution