Nilupul Adhikari Email & Phone Number

Colombo, Western Province, Sri Lanka

(Performed based on project needs and demand)Planned project activities, defining clear objectives and timelines to guide project execution.Defined the project scope, outlining deliverables and requirements to meet client expectations.Conducted meetings with key stakeholders to gather feedback, address concerns, and ensure alignment with project.

Colombo, Western Province, Sri Lanka

Lead, mentor, and manage the customer support team, ensuring performance goals are met and customer inquiries are resolved in a timely and professional manner.Recruit, onboard, and train new support team members, ensuring they are knowledgeable about the product and proficient in customer service best practices.Handle escalated customer issues that require.

Colombo, Western, Sri Lanka

Identifying test scenarios and writing detailed test cases. Executing test cases, analyzing results and reporting bugs.Perform thorough regression testing when bugs are resolved.Estimate, prioritize, plan and coordinate testing activities.Collaborate closely with developers, product owners, and business analysts to clarify requirements.Create and manage.

Colombo, Western Province, Sri Lanka

(Performed based on project needs and demand)Supported in the creation of the database and setup of the application environment.Conducted on-site system implementation, ensuring seamless integration and functionality.Led User Acceptance Testing (UAT) sessions with the client, addressing any issues and ensuring alignment with project requirements.Conducted.

Colombo, Western, Sri Lanka

(Performed based on project needs and demand)Conducting system demonstrations (online and on-site) to showcase software features and functionalities to clients, ensuring alignment with business needs.Requirement elicitation and analysis throughout the project lifecycle, gathering detailed functional and non-functional requirements from stakeholders before.

Colombo 7

Provide timely and professional responses to customer inquiries via emails and chats.Diagnose and resolve product or service issues by guiding customers through troubleshooting steps or escalating complex problems to the appropriate teams.Track, prioritize, and resolve customer support tickets using tools like Jira Help Desk, ensuring accurate and timely.

Colombo, Western, Sri Lanka

(Performed based on project needs and demand)Designed coherent, user-friendly interfaces for web and mobile versions of the company's reengineered workforce management application.Improved existing user interfaces by enhancing usability, consistency, and overall user experience based on feedback and best practices.Collaborated with the development team to.