Currently, I have been engaged in the Customer Satisfaction Group in Sri Lanka• Testing of new upcoming/Pre-launched models to ensure the quality, the engineering standard test procedures, Samsung internal quality assurance requirements, and carrier and customer specific features and application test procedures.• Supporting in different types of inner-operability tests for phones and tablets.• Responsible for the performance of testing and evaluation, primarily within the field test environment to qualify new software versions of Samsung GSM and UMTS mobile phones and tablets.• Submit test reports on the results of the field test and work closely with Headquarter and R&D to solve problems encountered with development handset.

During my career, I engaged in technical operations in the Canon Camera and Canon Projector Divisions• Services and repairs designated equipment, in an assigned territory, to Canon standards and specifications. • Prepares reports for analysis of product failure trends and service ability issues, ensuring accurate information and recordkeeping. • Provide the solutions of escalated technical and / or customer service related problems.• Maintain all technical information and Canon property assigned and send monthly reports to Canon.• Coordinate with Canon Singapore for major repairs / inquiries to meet customer needs through efficient, responsive, and accurate flow of service requirements. • Provide suggestions to improve maintenance and repair practices and enhance the technical division.• Monitoring process, systems, staff, and punctually identifying problems.• Accomplishes financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.

During my career, I engaged in the Fire Department• Organized the materials that were required to the project, negotiating with suppliers and vendors.• Make designs, calculations, sketches, and/or diagrams to help prevent fire or fire spread.• Visited Project/Construction sites to advise on the installation or implementation of the design. • Attend to the client meetings and site meetings.Handled Projects: Bandaranaike International Airport - Fire detection and protection systemKothalawala Defence University(KDU) - Fire detection system.

During my career, I engaged in technical operations in the Canon Camera Division• Dissembled and assembled the camera equipment• Troubleshoot the defect and complete the repair of the equipment• Performed the adjustments and test of the equipment using standard tools and software• Written the technical report of each repair