Nilva Carbajal Email and Phone Number

Handled all queries related to transactions of buying and selling properties.Ensured to hand over all relevant information to the Realtor for efficient processing of applications.Reduced cost of processing application by identifying issues in a timely manner.Generated leads through referrals from existing clients which resulted in revenue growth with less marketing costs.Increased sales by offering advice on purchases and promoting additional products.

Utilized consultative techniques to understand customer needs and make strategic referrals to business partners.Achieved high satisfaction rating through proactive one-call resolutions of customer issues.Recorded product or service failure complaints and notified appropriate departments.Exceeded quantitative metrics on customer satisfaction, customer retention, and inquiry volume.Analyzed clients' income and expenses to offer the best product that assists them in Debt Management.Actively maintained and updated client accounts in CRM.

Answered calls, emails, and faxes per day, addressing customer inquiries, solving problems, and providing event information.Built and maintained positive relationships with diverse stakeholders.Quoted prices, credit terms, and other bid specifications.Capitalized on customer up-sell opportunities resulting in increased revenues.