Nilva Carbajal's Location
Palm Springs, California, United States, United States
About Nilva Carbajal
Driven by superpower empathy and strategic communication, I work in an individual and collaborative capacity to enhance business processes, including streamlining operations and setting up benchmarks.
Nilva Carbajal's Current Company Details
Nilva Carbajal Work Experience Details
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Talent Acquisition CoordinatorAmerican Income Life: Ao Jul 2022 - PresentCalifornia, United States -
Bilingual Customer Service AgentBeny Castro, Realtor Jan 2021 - Jan 2022Thermal, California, United StatesHandled all queries related to transactions of buying and selling properties.Ensured to hand over all relevant information to the Realtor for efficient processing of applications.Reduced cost of processing application by identifying issues in a timely manner.Generated leads through referrals from existing clients which resulted in revenue growth with less marketing costs.Increased sales by offering advice on purchases and promoting additional products.
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Bilingual Customer Service AdvisorDebt Advisors, Llc Aug 2016 - Jan 2021Denver, Colorado, United StatesUtilized consultative techniques to understand customer needs and make strategic referrals to business partners.Achieved high satisfaction rating through proactive one-call resolutions of customer issues.Recorded product or service failure complaints and notified appropriate departments.Exceeded quantitative metrics on customer satisfaction, customer retention, and inquiry volume.Analyzed clients' income and expenses to offer the best product that assists them in Debt Management.Actively maintained and updated client accounts in CRM.
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Coordinator & Customer Service AgentIndependent Event Coordinator Sep 2012 - Jul 2016Denver, Colorado, United StatesAnswered calls, emails, and faxes per day, addressing customer inquiries, solving problems, and providing event information.Built and maintained positive relationships with diverse stakeholders.Quoted prices, credit terms, and other bid specifications.Capitalized on customer up-sell opportunities resulting in increased revenues.
Frequently Asked Questions about Nilva Carbajal
What company does Nilva Carbajal work for?
Nilva Carbajal works for American Income Life: Ao
What is Nilva Carbajal's role at the current company?
Nilva Carbajal's current role is Talent Acquisition Coordinator.
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Nilva Carbajal
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