Junior Officer
Role:Provided operational support for banking software, including iStelar, iHikmah, and iOrbits. Coordinated with vendors for software maintenance, managed CTR (goAML) processing, and facilitated reporting to Bangladesh Bank.Responsibilities and Achievements:Responsibility: Assisted in training bank officials and conducted testing of new software modules.Achievement: Improved resolution times for software issues by 20% through effective vendor coordination.