Nima Patel Email & Phone Number

United Kingdom

United Kingdom

Netflix: Interactive Gaming - TV UI Creating an interactive gaming experience for Netflix to attract gamers to the platform, to keep current users engaged beyond OTT streaming, whilst also differentiating it from competitors. - Gathering/analysing key data and trends on gamers to create a value proposition for Netflix - Contextual enquiries for creating a bespoke design interoperability system that will allow gaming using an RCU - Producing empathy maps to define a holistic user experience based on sight, sound and motivations - Creating functional concept sketches based on TV UI and Gaming guidelines which allow users to interact with the game- Usability testing to refine and iterate on existing and future components - Interaction design to showcase how the game operates, including key heuristics

United Kingdom

Prime Video - TV UI Redesigning Amazon Prime Video to enhance the user-interface and redefine the information architecture - Synthesising data on behavioural characteristics of VOD users to understand trends, frustrations and growth opportunities- Conducting user interviews to assess real-world motivations, pain points and usage of other VOD platforms - Heuristic Evaluation of current Prime Video to assess key areas for improvement, personalisation and redefinition of information architecture - Design ideation through ‘How might we’ method, aimed at future-casting how the service can improve and remain relevant in current and in the future - Redefining the Information Architecture to provide a streamlined holistic experience - Creating prototypes based on revised User Interface and Information architecture

United Kingdom

Tierra: Native app for Android/ iOS A sustainability app that promotes lifestyle changes aimed at reducing detrimental environmental impacts, whilst reducing living costs and fostering local communities. - Analysed data from key competitors to inform insights and opportunities for on-boarding journeys, data management, navigation hubs and task cards that would provide differentiation - Crazy eight ideation for creating key feature screens for both Android/ iOS - Developing Haptic design systems for touch and sound to create an intuitive user experience - Creating a style guide aligned with trends and usage in the sustainability sector - Conducting A/B tests to improve and iterate designs for the present/future

United Kingdom

Whole and Hearty: Responsive web app A responsive web app for users with multiple food allergies and intolerances, which enables users to select their own allergies/ intolerances to create personalised recipe choices. The app also features food swaps and lifestyle filters to allow for a bespoke experience. - Conducted market research/competitor analysis for target market in identifying key growth opportunities, user requirements and pain points- Formulated key themes and insights from data to inform design decision for usability, whilst delivering a bespoke value offering - Created targeted personas, user stories and user flows to refine and establish key details of the app - Developed a style guide in accordance with mobile and web - Designed Prototypes to showcase interaction design

London, England, United Kingdom

Managing and facilitating all end-to end UX product trials across YouView & BT to ensure optimum UX across all products suites for live launches. Successfully launched BT’s new TV offering due to a robust trials strategy that focused on usability and UX. - Analysing all pre-launch user feedback for TVOS, iOS/Android, to assess UX, technical anomalies to ensure high quality product launch- Create reports for higher management for stakeholder review - Building recruitment campaigns for diversified user feedback - Presenting quant/qual data to product teams to inform product health- Conducting AB tests, multi variant tests to assess UX

London, United Kingdom

Defining, scoping, supporting, and delivering end to end Product Trials for functional and business aspects of Sky’s latest product: Sky Q. Working across development disciplines for Test, Product Reliability & Support, Software Delivery and Product Design.Also including internal functions – Product Development, Conditional Access and Customer Operations.- Creating bespoke Trial conditions, surveys and reporting mechanisms for each product within the Sky Q portfolio - Ensure that all Trials are in line with customer and market needs, trends and opportunities, customer experience, and device requirements- Communicating with all stakeholders and supporting delivery of commercial and customer requirements for products- Liaising with technical development staff to analyse and interpret performance data for products, and make recommendations to drive improvements in product performance and experience- Guarantee that customer experience, customer feedback, quality of service and the competitive position of the products are appropriately monitored - Initial triage, scrub and delivery of reported incidents to appropriate development disciplines so that problems are rapidly resolved- Identifying and implementing techniques to motivate and encourage participation from trialists- Analysing and interpreting large volumes of quantitative and qualitative data to optimise product performance, technical and operational readiness

Osterley London

Designing, reviewing and delivering a variety of initiatives on cross functional projects and campaigns to help supplement internal and external customer operations. - Project Management: Entertainment launch Successfully launched Entertainment on varied platforms including- iOS/ Android/ Xbox/ YouView / Web. Planning , organising and liaising with internal stakeholders from Technology , NOW TV Trials team and Operations to ensure a concise delivery. Reporting on all risks, issues and dependencies. Delivering communication to necessary teams for operational readiness. - Product Trials: Beta testing products Requirement gathering /UAT testing/ Product innovation / Product capabilities /Quantitative and qualitative research /Target market analysis/ Informing User Experience design / Customer Experience - Internal Knowledge Creation: For new campaigns processes, operations and launches

Leeds, United Kingdom

Providing e-service interactions with Sky’s internal and external customers in a pilot environment; facilitating the evaluation of pilot initiatives on various programmes for promotion to business as usual.- Enhancing digital CRM channels through process improvements to optimise e-service / e-commerce- Consumer profiling to build tailored e-service solutions - Building and implementing social media strategies - Gathering quantitative and qualitative data to inform retention and churn strategies - Augmenting services to encourage e-commerce transactions - Developing online knowledge articles to encourage self serve - Implementing tactics for crisis management

Ba Hons: Visual Art And Communication Design

A Degree covering a multidisciplinary approach to visual communication and design, including graphic design & multimedia. Contextual.

Ux | Ui Design

UI Elements , Patterns and Hierarchy | Design Principles and Heuristics | Wireframing and Prototyping | Mobile App Design | Using design.