Developed application proposed in previous role. Maintained accessible solutions in SharePoint Online + Office 365; field tested in Seattle, Portland, and Houston markets.

Responsible for middle-mile fulfillment process improvement for REEF Kitchens.- Introduced changes with iterative feedback from Executive chefs, field personnel, cross-functional stakeholders.- Lowered pick-sort-pack flow for 12 direct Seattle reports by over 25% despite significant item request increases.- Presented formal recommendations to executives charting path to millions of dollars in annual labor savings.

Responsible for Raisers’ Edge (RE) CRM administration, liaising with the Finance team, general support.– Automated common gift handling flows through RE:NXT and Teams/SharePoint Online. Contract extended for handoff.– Successfully introduced interdepartmental process changes between Development and Finance.– Guided team through intermediate Teams and SharePoint Online features, becoming redundant in the process.

Shadowed Management Analyst in Power Management team during citywide transition from SharePoint on-prem.– Served as SharePoint Online subject matter expert for ~100 people, sharing transition project info from upstream.– Inventoried dozens of on-prem sites, recommended deletion/archiving, recreated remainder in SPO.– Engaged key stakeholders in modern site designs, change management, and continuous improvement.

Shadowed Advancement's IT Project Manager, responsible for the implementation of Raisers' Edge.- Created, maintained, and ran dozens of complex queries, facilitating self-serve data analytics for fundraisers.- Authorized to utilize advanced admin RE features, such as batch gift/donor upload and data cleaning.- Presented achievements to Foundation Board of Governors, major donors, and at 2018 CASE Drive Conference.

Mentorship by senior systems analysts, scrum masters, entrepreneurs, and nonprofit leaders focused on making change using Agile methodologies.- Refactored an enterprise web application with Agile staff developers (w/user stories, sprint reviews, scrum).- Python TA/mentor for 50+ students. Focused on test-driven development and technical project management.- Gathered data analysis service app requirements from nonprofit, translated into features for 5 student devs.- Guided 30+ student leaders through two digital transformation projects to streamline student governance.- Emphasis on social systems thinking reduced weeks long bureaucratic decision-making processes to days/hours.- Inspired nontechnical stakeholders (senior administrators, faculty, Trustees) to engage with improvements.

Tasked with digitally organizing and archiving thousands of patent case files for an intellectual property firm.Regular responsibilities included mapping the firm's paper organization system to a digital file storage system, normalizing discrepancies in the map, scanning case files, and familiarizing myself with the watermarking and text recognition features of the copier and pdf reader.Responsibilities expanded to include serving as a subject matter expert on the copier when I successfully diagnosed problems which the firm would normally approach IT specialists to help solve.