Makes smart recommendations on how to improve the effectiveness, efficiency and delivery of services through the use of technology and technical methods and methodologies. Recognizes opportunities for business change, communicates them persuasively to appropriate stakeholders. Provides deep specialist consultancy, guidance and support in their specific specialism, e.g. technical infrastructure Server,Storage,networks, security, systems, databases, business area, specific development tool set, based on their subject expertise.

Responsible for:IT Infrastructure Management and IT Operations , Strategic Planning and ImplementationIT service Management (ITSM),CoE, Client Management and Presentation to CXO .Central Service Desk and SLA/OLA Management, Asset Management Globally.Triple play infrastructure management services (Voice / Video / Data)Migration and transitions,Security Services,Network Services,Planning and Designing DRDisaster Recovery drills and BCP process management.Reporting and Cost Benefit Analysis , ROI RealizationCloud based Platform Transition,Migration using Replication and Data Availability platformsCloud platform & Storage Management.Technical architect design and executionInternal & External Audits and Client Audits.Capacity Management,Vendor Analysis, Product Road maps, Remote Services.RIM Remote infrastructure Management Management, configuration, maintenance and monitoring of the entire data center stack including the hardware, virtualization layer, storage and network. The highly reliable and available operation of Continuum’s mission-critical, state-of-the-art, U.S. based data centers and the applications that run within these data centers; The highly-reliable and available operation of mission-critical applications hosted at cloud vendors ; Delivery of cost-effective and responsive IT support for approximately 400 Mumbai-based personnel.

Have been in the IT Industry for Nearly 13+years. Major Achievements include acquiring the prestigious Microsoft & Cisco Certifications Major Responsibilities:• Write-up of various documents which includes HLD (High Level Design), DD (Detailed Design), Business Cases, WI (Work Instructions) and Security and Admin Policies for Customer environments.• Producing coherent technical proposals that meet the customer requirements.• Innovations and Business cases.• Involved in Project offerings.• Mentoring and guiding less experienced consultants.• Governance on existing projects designed and in implementation phase.• Looking out for new solutions which will benefit customer in cost and better way of working.SpecialtiesCisco Networking & IOT

Major Responsibilities:• Configuring, Supporting and Troubleshooting Routing and Switching technologies based on cisco switches and routers• Responsibility includes configuration and implementation of Networks & Datacenter• Installation ,Configuration and maintenance of windows server 2008 R2 and windows sever 2012 R2• Configuring & Managing of Active Directory ,AD users and groups ,DNS,DHCP• Configuring windows server backup, scheduling both incremental and full server backups• Support and troubleshoot all IT related issues• Installing & Supporting all windows based applications

Major Responsibilities:• Manage a team of 20 service desk & 80 engineers associates to support pan India customers. • Mediums of support included voice, chat and emails• Ensure that the clients receive the best possible customer service experience by setting up processes for updating the knowledge base repository, monitoring and analyzing calls, providing require training and closure of customer complaints• Being a part of the pilot transition team, ensuring completeness of training and executing all client requirements• Perform workforce management with due considerations to shrinkage; manage attrition to ensure maximum service availability for clients

Major Responsibilities:New Implementation and Projects and the Routine Health Check of the Organizational Operations and Servers.• Managing Domain Sites for Replication.• Managing, Maintaining and Monitoring the Replication between the Domain and Trusted Domains.• Managing and Maintaining Multiple Microsoft ISA 2004 and Surf Control Servers across the various locations in India.• Managing, Maintaining and Monitoring the File Server Resource Manager and DFS.• Managing, Maintaining and Monitoring the Intelenet network using OpManager 7.0, 8.0 and Orion Monitoring tools.• Providing remote support to our Franchises located across Pan India through Telephone or taking Remote Control.• Working on Certificate Servers and Web servers.• Managing Servers like HP DL530 G4, HP ML350 G4/G5 ProLiant DL 380 G4, ProLiant ML 530, DELL Power Edge 1950/2950, IBM - X Series 346,345, Super micro.• Managing Active Directory and Group Policies,• Backup Administrator (Using VERITAS 10d, Veritas 12d and NTBackup).• Server Room Maintenance.• Vendor Coordination and Negotiation.• Maintaining Software and Hardware Inventory.

• MS Exchange server Managing• MS Exchange configure the troubleshoot the issue.• Backup Administrator (Using VERITAS 10d, Veritas 12d and NTBackup)• Managing Active Directory and Group Policies,-Directory Structure Mgmt: Handle user/computer rights and permissions on Shared folders.-User profiles, attributes, Trust relationship, and Group policy objects.-Security groups, Distribution lists, Organization Units, Public folders.• Monitoring Server logs and system resources like CPU, Memory, and Disk space etc.• Provide the absolute best support for all issues and 24/7 troubleshooting until problem resolution.• Working on tickets in order to meeting the SLA and resolving the issues.• Very familiar using VNC, DAMEWARE, & TEAM VIEWER, MSTSC• Installation, un-installation and troubleshooting with McAfee EPO Agent antivirus.• Administration and maintenance of Virtual Windows 2003 servers on VMware ESX 3/3.5 Platform.• Physical to Virtual conversion using VM Converter for almost 10 servers.

Client support in terms of server & network related solutions in different locations, worked as field engineer delivering support to clients. Provided customer support for any technical issues related to hardware and networking problems. Responsible for providing support for any types of problems related to server,network,systems and printers.

Client support in terms of system related solutions in different locations, worked as field engineer delivering support to clients. Provided customer support for any technical issues related to hardware and networking problems. Customers were different banks, telecom service distributor points, share trading houses. Responsible for providing support for any types of problems related to systems and printers.