 Research and identify solutions to software issues. Diagnose and troubleshoot technical issues Working on CRM Communicate with clients over the phone and guide them through a set of actions until theirtechnical and product-related issues are resolved. Provide ERP support

 Research and identify solutions to software and hardware issues. (Basic) Diagnose and troubleshoot technical issues Printer configuration. Communicate with clients over the phone and guide them through a set of actions until theirtechnical and product-related issues are resolved.

 Responsible for designing and implementation of IT network infrastructure as perproject manager guidance. Assemble, install, configure, and troubleshoot DELL thin clients, HP desktops, printers,IP telephones and other peripherals. Installing and configuring the peripherals, components, drivers, applications to userstandards. Troubleshoot operating system, network connectivity, and end-user problems. Providetechnical support and training to users. L1 H/W & S/W support & IMAC (Install, Move, Add, Change) Receiving and logging calls from internal staff via telephone and e mail by using HPSMticketing tool

 Develops MIS documentation to allow for smooth operations and easy system maintenance. Data analysis to create periodic reports. Provide strong reporting and analytical information support to management team. Generate both periodic reports as needed. Provide support and assistance in issue troubleshooting and resolution.

 Completed paperwork, recognizing discrepancies and promptly addressing for resolution. Worked within applicable standards, policies and regulatory guidelines to promote safeworking environment. Delivered services to customer locations within specific timeframes. Schedule and give application training for client Data analysis to create daily and periodic reports.

 Resolving customer complaints on call. Possessing excellent product knowledge to enhance customer support.