Technical Support Representative
Current• Responding to user inquiries via phone, email, and chat, by providing technical support through various channels such as phone, email and live chat.• Diagnosing and troubleshooting hardware and software-related issues.• Escalate the unresolved issues to higher-level support or specialized teams when it is necessary.• Document the technical issues solutions in the system for future reference using Microsoft Office.• Conduct training programming for the users on new systems, software and IT procedures by providing guidance on best practices for IT usage.• Communicate with users to identify their needs and provide appropriate solutions using experience in Microsoft Windows operating systems.• Handling confidential and sensitive information, including health records and personal data. Proven ability to maintain confidentiality and comply with all relevant privacy regulations and standards.
