• Responding to user inquiries via phone, email, and chat, by providing technical support through various channels such as phone, email and live chat.• Diagnosing and troubleshooting hardware and software-related issues.• Escalate the unresolved issues to higher-level support or specialized teams when it is necessary.• Document the technical issues solutions in the system for future reference using Microsoft Office.• Conduct training programming for the users on new systems, software and IT procedures by providing guidance on best practices for IT usage.• Communicate with users to identify their needs and provide appropriate solutions using experience in Microsoft Windows operating systems.• Handling confidential and sensitive information, including health records and personal data. Proven ability to maintain confidentiality and comply with all relevant privacy regulations and standards.

* Performed functional tests, Unit tests, Integration tests, Perform tests.* Updated user manual for the software.* Added new features into the existing HR Management System. * Developed a Performance Evaluation application using HTML, Javascript, Php and CSS.

Engaged in,• Analyzing User Requirements.• System Design.• Development.• Testing.• ALV reports.• List processing.• SMARTFORMS.• SAP Scripts.• Implementing Enhancements/User Exits.• Developing Excel Uploading Programs.• BAPI.• BADI.• Module-Pool Programming.• Web Dynpro.

• SAP systems development, support and maintenance and Spec updating for the clients all around the globe.• Developed ALV reports.• List processing.• SMARTFORMS.• SAP Scripts.• Implemented Enhancements/User Exits.• Developed Excel Uploading Programs.• BAPI.• BADI.• Module-Pool Programming.• Web Dynpro.

* Developed HR Management software for National Science Foundation Sri Lanka, government corporations, and Private Organizations.* Performed software testing for the developments.* Provided On-site and Off-site technical assistance for the clients.* Performed database backups and recovery operations for the clients.* Conducted user training programs for the clients.