As a QA Lead Engineer at Fluencr.io, I drive test strategies to ensure our product meets the highest standards. My role encompasses detailed test planning, rigorous functional and non-functional testing across key features, and thorough bug reporting. I focus on identifying critical issues and suggesting UI enhancements to enhance user experience and functionality. By collaborating closely with cross-functional teams, I ensure that each release is both robust and user-centric, pushing for continuous improvement and innovation in quality assurance at every step.

Started my own podcast promoting emotional intelligence and mindset mastery

As a Software testing trainee at Adventus.io, I developed a strong foundation in quality assurance, handling both testing and reporting processes to ensure product reliability and user satisfaction. Currently completing advanced QA training, my responsibilities include manual testing in Test and Stage environments and performing smoke testing in Production. I am actively involved in bug reporting, tracking, and setting Acceptance Criteria aligned with project requirements. Through extensive mind mapping and crafting detailed test cases, I bring structure to our testing approach.Proficient in Scrum methodology, I also build comprehensive weekly and monthly reports on releases, bug reports, and development activities, and present key findings and testing progress to the team. This role has honed my analytical skills and fostered my commitment to thorough, structured QA processes, setting the groundwork for continuous improvement and quality assurance excellence.

As a Technical Support Officer at Adventus.io, I provided level 2 support for both external clients and internal teams, ensuring effective issue resolution and user satisfaction. I managed workspace configurations, handled recruiter calls, and executed ad hoc technical tasks, bridging technical support with client needs. This role also introduced me to software testing, sparking a deep interest in QA and providing a foundation for testing principles. By delivering critical user feedback to the tech team and reporting issues, I helped enhance product quality and gained invaluable insights into structured, user-centric problem-solving.

In my role as an Account Manager at Basehp, I established a solid foundation in IT sales, managing relationships with key clients and expanding the client portfolio. My responsibilities included building and maintaining relationships across both private and public sectors and securing new businesses. I regularly participated in product training sessions on HP consumer products, corporate solutions, Microsoft Azure, and MS365, deepening my technical expertise. This role sharpened my interpersonal, negotiation, and presentation skills, enabling me to communicate complex solutions effectively and meet diverse client needs.

In my role as a Customer Relationship Associate at appiGo, I developed core skills in customer service, focusing on building and maintaining strong relationships with both new and existing clients. I gained an in-depth understanding of our SaaS product and conducted product demos to help clients maximize its value. Additionally, I supported restaurant chain businesses by configuring their online stores, enabling them to seamlessly transition to digital platforms. This role honed my communication and client management skills, reinforcing my dedication to providing exceptional customer experiences.