Shift Quality Inspector | Learning Ambassador | Problem Solver

Insurance Technology | Enterprise & International Applications | Technology & Operations- Developed automated regression test scripts using Unified Functional Testing (UFT) specifically tailored for insurance applications or projects.- Improved test scripts by incorporating Visual Basic enhancements, integrating checkpoints, and introducing logic and conditions for more robust automation.- Conducted a thorough analysis, review, and comparison of testing data and results in… Show more Insurance Technology | Enterprise & International Applications | Technology & Operations- Developed automated regression test scripts using Unified Functional Testing (UFT) specifically tailored for insurance applications or projects.- Improved test scripts by incorporating Visual Basic enhancements, integrating checkpoints, and introducing logic and conditions for more robust automation.- Conducted a thorough analysis, review, and comparison of testing data and results in alignment with documented test cases.- Proactively tracked defects and inconsistencies, actively participating in discussions to seek and provide valuable feedback for continuous improvement.- Generated an extensive set of test data in compliance with the specified requirements by leveraging Excel formulas. Conducted a thorough examination and assessment of the accessibility of JAWS (Job Access With Speech) through the utilization of UFT (Unified Functional Testing) Show less

Technology and Operations- Conducted manual regression testing using HP Quality Center (HPQC) for updated ATM machines.- Tested various transactions, such as deposit, withdrawal, and balance inquiry, in a multi-currency environment involving CAD and USD. - Maintained meticulous records and produced accurate testing status reports using Microsoft Excel. - Actively participated in team discussions, following up on issues, and providing constructive feedback on bugs/defects… Show more Technology and Operations- Conducted manual regression testing using HP Quality Center (HPQC) for updated ATM machines.- Tested various transactions, such as deposit, withdrawal, and balance inquiry, in a multi-currency environment involving CAD and USD. - Maintained meticulous records and produced accurate testing status reports using Microsoft Excel. - Actively participated in team discussions, following up on issues, and providing constructive feedback on bugs/defects identified during the testing process. Show less

Portfolio Management Acknowledged for achieving the highest number of projects served within the team. - Developed and produced reports using Microsoft Excel and SharePoint, showcasing proficiency in data analysis and reporting. - Created procedural documentation for the current intake process and report generation. - Collected and analyzed data from diverse sources to create reports for forecasting project status. - Administered SharePoint, providing support, managing user… Show more Portfolio Management Acknowledged for achieving the highest number of projects served within the team. - Developed and produced reports using Microsoft Excel and SharePoint, showcasing proficiency in data analysis and reporting. - Created procedural documentation for the current intake process and report generation. - Collected and analyzed data from diverse sources to create reports for forecasting project status. - Administered SharePoint, providing support, managing user profiles, and overseeing documents.- Facilitated team meetings for ongoing and upcoming projects, recording detailed minutes of meetings. - Coordinated cross-functional teams, addressing and escalating issues as needed. - Conducted requirement analysis, managed essential documents, and escalated to the appropriate teams. - Executed test plans and reported bugs for each feature release in ServiceNow, a service management software. Show less

- Educated, informed, and introduced customers and team members to new McCafe products and promotions. - Took the lead in coaching and mentoring the McCafe team on product knowledge and procedures. - Earned certification for Basic Shift Management (BSM) with honor roll recognition.- Consistently followed procedures, achieving pre-set goals in a high-paced environment. - Led the breakfast team with a focus on sales, service-time, and ensuring a positive customer experience… Show more - Educated, informed, and introduced customers and team members to new McCafe products and promotions. - Took the lead in coaching and mentoring the McCafe team on product knowledge and procedures. - Earned certification for Basic Shift Management (BSM) with honor roll recognition.- Consistently followed procedures, achieving pre-set goals in a high-paced environment. - Led the breakfast team with a focus on sales, service-time, and ensuring a positive customer experience. - Supervised, trained, and coordinated staff for the daily operations of cash and the drive-through. - Managed cash registers and handled the preparation of store deposits.- Demonstrated customer retention and recovery techniques daily through attentive listening and analytical skills. - Implemented regular testing of food holding temperatures to ensure compliance with food safety standards. Show less