Information Technology Support Analyst
Current• Independently managing 70+ staff of Calgary office and other branch locations IT needs and requirements.• Act as a point of contact for phone calls, emails, and helpdesks tickets for IT issues and inquiries. • Receiving, logging, and managing all help desk channels from internal/external clients via telephone, email, or Manage Engine service desk application. Identifying, resolving, and deploying hardware, software and server infrastructure related IT issues and configuration.• Maintaining/dispose IT stocks, ordering, deploying assets, applications and track changes for user hardware, software, licensing.• Monitor and maintain meeting rooms equipped with Crestron AV Zoom/Team equipment devices. • Administrating and managing quarterly townhall meetings, conference calls as per requirements.• Performing onboarding orientations, offboarding exit requests for full time/contractor’s staff.• Managing corporate and BYOD mobile phones with MDM system, applying out of country device security policies.• Install, configure windows Server versions, set up Active directories, configure DHCP, DNS, OU, applying Group Policy, file permissions to users and systems.• Work with external clients onsite within their own networks, tenants, domains, hardware, software, and other IT support needs if required.• Document problems, methods and solutions that address technical issues and can be used as reference for team, provide training to staffs if required.• Work closely with development, security team for resolving complex issues, rolling out updating new version on user systems, company security policies, projects assigned by business leader, manager.
