Nimit Dalsania Email & Phone Number

Calgary, Alberta, Canada

• Independently managing 70+ staff of Calgary office and other branch locations IT needs and requirements.
• Act as a point of contact for phone calls, emails, and helpdesks tickets for IT issues and inquiries.
• Receiving, logging, and managing all help desk channels from internal/external clients via telephone, email, or Manage Engine service desk application. Identifying, resolving, and deploying hardware, software and.
• Maintaining/dispose IT stocks, ordering, deploying assets, applications and track changes for user hardware, software, licensing.
• Monitor and maintain meeting rooms equipped with Crestron AV Zoom/Team equipment devices.
• Administrating and managing quarterly townhall meetings, conference calls as per requirements.

Richmond Hill, Ontario, Canada

• Provide technical expertise in the deployment, integration, troubleshooting, testing and documentation infrastructure design, implementation, and support.
• Work with virtual environments (VMware, Citrix, Oracle, etc)
• Provide delivery support for infrastructure solutions.
• Experience in Professional Services Consulting business.
• Ability to document problems, methods and solutions that address technical issues.
• Ability to work closely with project managers, both internal and external.

Brantford

• Provide knowledgeable technical support and troubleshooting guidance pertaining to network, Internet, cable, digital phone, and computer issues.
• Communicate electronically and by phone with customers experiencing technical difficulties to determine and document problems experienced
• Diagnose and resolve technical problems encountered by customers
• Consult internal software, tools, and guides, to research customer issues and implement solutions
• Document customer records with log of problems and solutions for use by other Technical Support Representatives.
• Deliver exceptional customer experience while staying within our support scope guidelines

Kitchener, Ontario, Canada

• 1-year hands-on experience working in Conestoga college in IT Infrastructure for both physical and virtual (VMware) environment
• Build Racks, setup Servers, Routers & switches with Copper & Fiber cable and assist with maintenance and setup of LAN / WAN Infrastructure
• Have in class experience working with Exchange server, Web server, IIS, SQL server for database with the mirroring concepts for failover and replication of database
• Installed operating systems such as Windows Server 2008/2012 R2, ESXi, Windows 7/8/10, macOS, Linux, Cisco IOS
• Installed and configured Windows Server 2012 R2, set up Active directories, configured DHCP & DNS, created Organization Units, and pushed Group Policy to users and systems
• Worked with physical hardware such as Dell EMC PowerEdge Servers, Cisco / Juniper Switches and Router

Rajkot Area, India

• Providing knowledgeable technical support and troubleshooting guidance pertaining to company software.
• Communicating electronically and by phone with customers who are experiencing technical difficulties in using company products.
• Diagnose and resolve tecnical problems encountered by customers.
• Consult internal back-end development team to research customer issue and implement solutions.
• Document customer records with log of problems and solution for use by other technical support representative.

Post Graduation, Applied Network Infrastructure And System Administrator

Bachelor In Computer Engineering

Diploma In Computer Engineering