-Lead a high-performing team of customer support representatives, ensuring efficient operations and providing guidance and mentorship to team members. -Manage dispute cases with PayPal and banks, ensuring efficient resolution and compliance with company policies.-Maintain and update the company’s website and social media platforms with relevant events and activities, engaging stakeholders and enhancing online presence. -Monitor and analyze team performance metrics, including response times, customer satisfaction ratings, and first-call resolution rates, to identify areas for improvement and implement strategies to achieve performance targets. -Collaborate cross-functionally with sales, product, and operations teams to gather customer insights, address product issues, and improve the overall customer experience.

-Manage customer service strategies and procedures in an agile manner to best deliver a satisfying experience for all store customers.-Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.

-Develop and implement innovative STEM curriculum and lesson plans for students of all ages and backgrounds.-Conduct Abacus and mental arithmetic classes.-Design and lead hands-on experiments and activities that engage students in scientific inquiry and critical thinking.-Assess student progress through regular testing, quizzes, and project-based assessments, providing individualized feedback and support as needed.-Manage classroom materials and supplies, including ordering and organizing equipment and resources as needed.

-Assist in the planning and delivery of the Study Skills programs -Maintain accurate tracking systems and records to ensure effective planning and operation of programs

-Generated Hiring Protocols and Designed intensive interview and training processes that increase new hire productivity by 40%-Responsible for social site analytics and testing to drive growth for E-commerce KPIs.-Manages the follow-up of Marketing Campaigns and lead generation.