My role as a customer success manager is to ensure an optimal customer experience with a strategic focus on growth, expansion, and retention.- Building and cultivating relationships with key stakeholders and technical teams to understand and support business objectives and goals- Partnering with cross functional teams to support milestone achievements and elevate customer experience - Proactively identify solutions and features that will benefit the customer's needs while advising best practices on product usage- Orchestrating internally and externally to bring together customer facing teams (product, sales, technical) to discuss objectives and overall success strategies

My role is to partner with Strategic Relationship Managers on managing domestic and global accounts across all industries. We work directly with HRBPs to ensure a smooth implementation of talent mobility solutions, from a “tech and touch” perspective. To drive a wow experience for all customers, we:‐ Manage contract execution, implementation, and amendments‐ Participate in customer-facing/virtual quarterly business reviews‐ Provide resources for employee notifications‐ Collaborate with internal teams to ensure high engagement rates‐ Audit and analyze monthly reports to ensure data and billing accuracyRandstad RiseSmart offers the following global, customer-centric Talent Mobility solutions: Career Development, Redeployment, Outplacement, Reskilling, Internal Mobility, Assessments, Individual and Group Coaching, Mature-age Transitions, Welfare to Work, and Retirement and Late Career.

Client management for strategic account