Empathetic and forward-thinking leader with extensive experience in working in technical and operational departments, as well as in customer service areas. Currently leading the Regional Aerodromes unit at Skyguide, I foster a collaborative and positive team environment while ensuring safe, efficient, and cost-effective operations.In previous roles, I have successfully developed and maintained strong relationships with key stakeholders, led top-strategic initiatives and managed customer service projects. I excel at navigating complex technical environments and have a proven ability to lead cross-functional initiatives, optimize processes, and improve customer satisfaction.With a strong foundation in Business Engineering and Electrical Engineering (M.Sc.), I am passionate about Teamwork, Digital Transformation, and creating environments where both people and processes thrive. Fluent in German, French, and English, I bring a multicultural perspective and a commitment to continuous improvement and innovation.Specialties: • Empathetic Leadership and Team Empowerment • Strategic Service Delivery • Stakeholder Management • Project Management • Process Optimization • Digital Transformation
Listed skills include Projektmanagement, Projektplanung, Vertragsverhandlungen, Project Management, and 4 others.