Nina Buffa Email & Phone Number

Lakewood Nj

New clients are acquired by our sales team and it is my responsibility to make sure their service needs are met without issue.

Emcon is facilities maintenance services organization specializing in on-demand repair, planned projects, preventive maintenance programs and storefront services. Emma’s was the HVAC segment of the company.Primary Role: Responsible for the continued support of 25 original HVAC contracts from Emma’s HVAC. Maintain extensive contact with clients as well as keep Sales/Marketing informed of any client requests, problems, or changes. Act as subject matter expert on client… Show more Emcon is facilities maintenance services organization specializing in on-demand repair, planned projects, preventive maintenance programs and storefront services. Emma’s was the HVAC segment of the company.Primary Role: Responsible for the continued support of 25 original HVAC contracts from Emma’s HVAC. Maintain extensive contact with clients as well as keep Sales/Marketing informed of any client requests, problems, or changes. Act as subject matter expert on client processes.Utilize Service Channel, FM Pilot, Accruent, CEO and FMX operating systems for daily reporting. Show less

March, 2012 – October, 2012Primary Role: Promoted after seven months in the position, responsible for identifying and growing new segments of the business.Worked with sales associates to understand client needs and ensure that the processes and procedures were in place to support those needs.Trained 15 new hires on the proper company processes and procedures used to enhance customer expectations resulting in increased customer service. Maintained customer satisfaction by… Show more March, 2012 – October, 2012Primary Role: Promoted after seven months in the position, responsible for identifying and growing new segments of the business.Worked with sales associates to understand client needs and ensure that the processes and procedures were in place to support those needs.Trained 15 new hires on the proper company processes and procedures used to enhance customer expectations resulting in increased customer service. Maintained customer satisfaction by creating an e-mail process highlighting any client inaccuracies, problems and the solutions. Prepare a semi-monthly repost summarizing these.Regain the trust of major client who had left the company by re-establishing communication ties and providing outstanding customer service. Developed business by 133%. Show less

August, 2011 – March, 2012Primary Role: As a representative of the company, manage all aspects of the customer service requests while ensuring 100% client satisfaction. Grew business (daily HVAC refrigeration, and electrical repairs) from five to ten accounts within two months by providing exceptional customer service, follow-up and adherence to detail.Regularly meet with clients to describe processes, procedures and company pricing structure.Work with clients, vendors… Show more August, 2011 – March, 2012Primary Role: As a representative of the company, manage all aspects of the customer service requests while ensuring 100% client satisfaction. Grew business (daily HVAC refrigeration, and electrical repairs) from five to ten accounts within two months by providing exceptional customer service, follow-up and adherence to detail.Regularly meet with clients to describe processes, procedures and company pricing structure.Work with clients, vendors, corporate management to ensure a smooth installation and to eliminate any communication or technical problems. This includes providing back office services, quoting HVAC service calls and providing outstanding customer service skills. Show less

Primary Role: Responsible for assessing, ordering, and scheduling warranty and non-warranty service claims for SilverLine windows and doors while adhering to the corporate mission of total commitment to sales, service, and quality. Responsibilities include:Act as front line point of contact for 100 corporate distributors located in approximately 25 states and servicing over 1000 customers by determining price, materials, and scheduling according to corporate standards of value… Show more Primary Role: Responsible for assessing, ordering, and scheduling warranty and non-warranty service claims for SilverLine windows and doors while adhering to the corporate mission of total commitment to sales, service, and quality. Responsibilities include:Act as front line point of contact for 100 corporate distributors located in approximately 25 states and servicing over 1000 customers by determining price, materials, and scheduling according to corporate standards of value, performance, efficiency and structural soundness.Manage 200-300 weekly service calls resulting in increased customer satisfaction.Manage the customer service function for the Mid-West Service Region; on a daily basis to include scheduling, material requisition and dispatching six Field Technicians to service customer requests and/or complaints. Monitor and support 20 Field Sales Associates located; and South Eastern Regions on a weekly basis.Utilize Visual Control Room (VCR) and IBM, an integrated multi-person internal scheduling program used to track and schedule service technicians service calls. Train staff on VCR as needed. Show less

Primary Role: Responsible for assessing, ordering, and scheduling warranty and non-warranty service claims for SilverLine windows and doors while adhering to the corporate mission of total commitment to sales, service, and quality. Responsibilities include:Act as front line point of contact for 100 corporate distributors located in approximately 25 states and servicing over 1000 customers by determining price, materials, and scheduling according to corporate standards of value… Show more Primary Role: Responsible for assessing, ordering, and scheduling warranty and non-warranty service claims for SilverLine windows and doors while adhering to the corporate mission of total commitment to sales, service, and quality. Responsibilities include:Act as front line point of contact for 100 corporate distributors located in approximately 25 states and servicing over 1000 customers by determining price, materials, and scheduling according to corporate standards of value, performance, efficiency and structural soundness.Manage 200-300 weekly service calls resulting in increased customer satisfaction.Manage the customer service function for the Mid-West Service Region (Marion, Ohio) on a daily basis to include scheduling, material requisition and dispatching six Field Technicians to service customer requests and/or complaints. Monitor and support 20 Field Sales Associates located in Kentucky, Oklahoma, New England and South Eastern Regions on a weekly basis.Utilize Visual Control Room (VCR) and IBM, an integrated multi-person internal scheduling program used to track and schedule service technicians service calls. Train staff on VCR as needed. Show less

2006 - 2010Primary Role: Provide Account Management support to five Area Managers located in six states and servicing over 450 store locations.Responsibilities include:Serve as point of contact for janitorial service customers to include daily service issues, monthly monitoring calls and proactive problem solving.Oversee the execution of routine and escalated customer support, vendor and equipment issues for over 300 locations in accordance to quality and compliance… Show more 2006 - 2010Primary Role: Provide Account Management support to five Area Managers located in six states and servicing over 450 store locations.Responsibilities include:Serve as point of contact for janitorial service customers to include daily service issues, monthly monitoring calls and proactive problem solving.Oversee the execution of routine and escalated customer support, vendor and equipment issues for over 300 locations in accordance to quality and compliance standards.Correct service problems and issues to ensure clients are satisfied with support and services resulting in a consistent completion rate of 99%. Establish and build collaborative relationships with existing and potential sub-contractors and clients at multiple locations and levels within an organization. Communicate with Field Area Managers to review and solve open issues Create, input and monitor equipment order supplies and invoices for over 300 locations on a daily basis.Inventory and order chemicals for 600 client locations. Show less

Primary Role: Provide Account Management support to five Area Managers located in six states and servicing over 450 store locations.Responsibilities include:Serve as point of contact for janitorial service customers to include daily service issues, monthly monitoring calls and proactive problem solving.Oversee the execution of routine and escalated customer support, vendor and equipment issues for over 300 locations in accordance to quality and compliance standards.Correct… Show more Primary Role: Provide Account Management support to five Area Managers located in six states and servicing over 450 store locations.Responsibilities include:Serve as point of contact for janitorial service customers to include daily service issues, monthly monitoring calls and proactive problem solving.Oversee the execution of routine and escalated customer support, vendor and equipment issues for over 300 locations in accordance to quality and compliance standards.Correct service problems and issues to ensure clients are satisfied with support and services resulting in a consistent completion rate of 99%. Establish and build collaborative relationships with existing and potential sub-contractors and clients at multiple locations and levels within an organization. Communicate with Field Area Managers to review and solve open issues Create, input and monitor equipment order supplies and invoices for over 300 locations on a daily basis.Inventory and order chemicals for 600 client locations.prior employment Show less

Primary Role: Provide exceptional sales and service to customers in the Freehold location and for all in-home installations to contribute to achieving the store's sales plan. Responsibilities included:Serve customer in a timely fashion to ensure customer satisfaction Manage the collection of payments dueOversee daily transactions including managing the shrinkage planCommunicate with a diverse population to include customers and sub-contractors.Maintain a high-quality… Show more Primary Role: Provide exceptional sales and service to customers in the Freehold location and for all in-home installations to contribute to achieving the store's sales plan. Responsibilities included:Serve customer in a timely fashion to ensure customer satisfaction Manage the collection of payments dueOversee daily transactions including managing the shrinkage planCommunicate with a diverse population to include customers and sub-contractors.Maintain a high-quality store appearance Show less

Entrepreneurial Venture, "Nanina's in the Park"Head of Marketing DepartmentFall semester 2005Primary Role: Managed the promotion and implementation of market introduction event "Nanina's in the Park Pasta Night" held at Monmouth University; Responsibilities included:Created effective surveys to identify public interestDeveloped press releases for various media outlets including The Asbury Park Press, The Star Ledger, and NJN News Acted as liaison… Show more Entrepreneurial Venture, "Nanina's in the Park"Head of Marketing DepartmentFall semester 2005Primary Role: Managed the promotion and implementation of market introduction event "Nanina's in the Park Pasta Night" held at Monmouth University; Responsibilities included:Created effective surveys to identify public interestDeveloped press releases for various media outlets including The Asbury Park Press, The Star Ledger, and NJN News Acted as liaison to Monmouth University Public Affairs Office Show less

Various positions while attending college

Bachelor Of Science, Business Administration

Bachelor Of Science, Business Administration