Working for one of the leading heat pump producers, offering customer support, and providing administrative support for different departments within the firm. Taking care of Eco documentation for our customers, and providing excellent customer support.

Working within the people administration, using digital tools to optimize efficiency. I was organizing, storing, and maintaining records and information across the organization. Working with various companies, from small business owners to big companies, getting to know the global matrix structure. Gaining the knowledge of creating, following, and maintaining guiding framework documents with internal and external stakeholders.

Managing all inbound customer communication, actioning orders and queries efficiently within specified time frames. Processing orders and providing information regarding coffee products and machines with a high level of attention to detail and accuracy. Completing daily administrative tasks including reconciling returns and open orders, coordinating daily workflow with different departments of our company, such as retail, marketing and finance. Working closely with logistics providers to communicate special delivery requests, resolve outstanding orders, address errors and secure timely responses to customer queries. Writing daily reports and meeting reports.

Diary management on Outlook, gate keeper responsibilities, coordination of meeting: invitations, meeting room bookings, catering; Managing the flow of incoming emails and phone calls. Arranging post delivery and picku up.

Providing a professional level of customer service, preparing documents and files, filing, data entry, scanning documents. Greeting clients, employees and visitors. Accurately and promptly responding to inquiries, computer skills (Word, Excel, Outlook, Photoshop). Assisting HR team with preparing HR documents and providing administrative and HR related project support, creating regular reports and Powerpoint presentations, word processing, filing, photocopying, emailing, participating in HR projects (helping with organizing a job fair event).

Provide support on projects, bird monitoring and ecological assessments. Also translated BirdlifeInternational position on climate change (report from Paris council 2015).

Promotion of different companies (Hoffmann group d.o.o., TKI Hrastnik, Intersparshops), selling equipment, talking to customers, helping set up shops. Also working ondifferent fairs in Slovenia and Italy and Austria promoting products

Greeting customers, data entry, answering calls, taking messages, email correspondence.

Helping manager to ensure that all orders are well managed (helping with processing sales, data entry). Assistance with various weekly and monthly reports. Corresponding with other offices and suppliers on a daily basis. Working with a big team, gaining excellent interpersonal skills providing greatcustomer service. I learnt to multitask and handle pressure, also learnt to work with a group of people and have a positive attitude.