Nina Hamid Email & Phone Number

Federal Territory Of Kuala Lumpur, Malaysia

• Client Support: Delivered high-quality customer service by responding to a high volume of client inquiries with accurate and timely data and insights.
• Data Analysis: Prepared client usage reviews using to showcase platform engagement and drive client value.
• Content Creation: Developed recurring, industry-specific email newsletters to keep clients informed about relevant trends and insights.
• Collaboration: Worked closely with other teams to support client engagement strategies and reporting.
• Communication: Operated as a knowledgeable expert in Mintel’s methodologies; providing clear and thorough responses to client inquiries.
• Project Management: Handled multiple client-related tasks efficiently, ensuring deadlines and quality standards were consistently met.

Singapore

In my role as a Customer Success Executive (Renewals), I have been responsible for managing and retaining the existing client base, ensuring their satisfaction and facilitating the renewal of their insurance policies. A key part of my role involves client relationship management, where I promptly address client inquiries and resolve issues while conducting.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Responsible for the client's onboarding processes, off-boarding and providing clients support; my tasks are comprised as below:
• KYC and due diligence procedures for new and existing clients complying with regulatory standards and compliance (Labuan FSA and AML)
• Client's risk assessment
• Preparation of investment proposals for the prospects
• Generating pre-filled forms via DocuSign for new and existing clients
• Processing new business and insurance renewals (personal and corporate accounts)

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• In charge of the organization's back-office operations and client services for KL (Malaysia) and HCMC (Vietnam) office, my responsibilities are outlined as below:
• KYC and due diligence procedures for new and existing clients complying with regulatory standards and compliance (Labuan FSA and AML)
• Client's risk assessment
• Processing new business and insurance renewals (personal and corporate accounts)
• Processing Change of Agency requests
• Preparation of medical insurance quotations

WP. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Collaborating with the Business Development Division. Providing aid and support to the Business Development Manager and Assistant Manager by developing and updating the organization's and product profiles, records management of for an ISO audit, maintaining ISO corner and overseeing tender submission documentation.In addition, it is my responsibilities to.

Selangor, Malaysia

Responding to the inbound calls for technical as well as customer support inquiries. Administration of the customer yearly contract, renewal of licensing agreements, purchase order, quotation, cash sales, invoices, software enhancements and customizations and payment arrangements.In addition, I am responsible for developing user's instruction manuals.

Petaling Jaya, Selangor, Malaysia

Being a Customer Service Officer at a Nokia Authorised Service Centre in Bukit Bintang Plaza; I served walk-in clients with direct, in-person support and assistance, ensuring an optimal customer experience and satisfaction level.I am also in responsible for compiling the centre's monthly customers claims report, outstanding repair set report and daily.