Nina Hamid Email & Phone Number

Federal Territory Of Kuala Lumpur, Malaysia

• Client Support: Delivered high-quality customer service by responding to a high volume of client inquiries with accurate and timely data and insights.• Data Analysis: Prepared client usage reviews using to showcase platform engagement and drive client value.• Content Creation: Developed recurring, industry-specific email newsletters to keep clients informed about relevant trends and insights.• Collaboration: Worked closely with other teams to support client engagement strategies and reporting.• Communication: Operated as a knowledgeable expert in Mintel’s methodologies; providing clear and thorough responses to client inquiries.• Project Management: Handled multiple client-related tasks efficiently, ensuring deadlines and quality standards were consistently met.

Singapore

In my role as a Customer Success Executive (Renewals), I have been responsible for managing and retaining the existing client base, ensuring their satisfaction and facilitating the renewal of their insurance policies. A key part of my role involves client relationship management, where I promptly address client inquiries and resolve issues while conducting regular follow-ups to ensure they are satisfied with their current policies and services.I also proactively manage the renewal process, ensuring smooth transitions and timely renewals for all existing clients. This includes overseeing policy administration, where I ensure the accurate and efficient processing of renewals and related documentation. I am diligent in updating and maintaining client records in the CRM system and work closely with underwriters and insurers to ensure that all policy terms are met.Additionally, I provide clients with valuable information and guidance on policy coverage, benefits and claims processes. I assist them with claims processing and follow up on any outstanding claims to ensure timely resolution. Collaboration is also an important aspect of my role, as I actively participate in team meetings, contribute to the development of best practices and provide support to other team members and departments as needed.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Responsible for the client's onboarding processes, off-boarding and providing clients support; my tasks are comprised as below:• KYC and due diligence procedures for new and existing clients complying with regulatory standards and compliance (Labuan FSA and AML)• Client's risk assessment • Preparation of investment proposals for the prospects • Generating pre-filled forms via DocuSign for new and existing clients • Processing new business and insurance renewals (personal and corporate accounts)• Processing transfer of agency requests• Preparation of medical insurance quotations• Preparation of life insurance quotations• Client's valuations ad-hoc requests • Updating product documents, brochures and sales literature in SharePoint and linked it to CRM for advisers• Client Relations Management (CRM) system updates and the database maintenance• Businesses pipelines KPI updates • Reinstatement requests • Premium frequency & currencies change• Premium reduction requests • Premium holidays• Beneficiaries nominations • Surrender instructions (full or partial)• Funds dealing and switch instructions • QROPS and SIPP accounts administration • Impromptu tasks assigned by Management • Client Relationship Management (CRM) platform data analytics • Investment oversight for both retail and institutional• Records management• Back-office operations

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

In charge of the organization's back-office operations and client services for KL (Malaysia) and HCMC (Vietnam) office, my responsibilities are outlined as below:• KYC and due diligence procedures for new and existing clients complying with regulatory standards and compliance (Labuan FSA and AML)• Client's risk assessment • Processing new business and insurance renewals (personal and corporate accounts)• Processing Change of Agency requests• Preparation of medical insurance quotations• Preparation of life insurance quotations• Company incorporation new business submissions and renewals• Models Portfolios • Monthly clients portfolio review• Clients valuation requests• Maintaining sufficient levels of brochures and marketing materials• Client Database (CRM) updates and data maintenances• Business pipelines weekly reports • Reinstatement requests • Payment frequency & currency change• Premium reductions• Premium holidays• Beneficiary nominations• Surrenders instructions (full or partial)• Fund dealings and switches• Staff onboarding and off boarding arrangements • Processing work permit for expats• Bookkeeping of Directors and all offices monthly expenses (KL, Bangkok, HCMC and Phnom Penh)• Office renovations and relocations • Organized seminars and conferences for both clients and organizations • Impromptu tasks assigned by Director• Login access and details for Client's Investor Portal • Developing admins staff tasks manuals and training • Overseeing admins team workflows and investigates any issue arrises.

Wp. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Collaborating with the Business Development Division. Providing aid and support to the Business Development Manager and Assistant Manager by developing and updating the organization's and product profiles, records management of for an ISO audit, maintaining ISO corner and overseeing tender submission documentation.In addition, it is my responsibilities to provide assistance and support for the department's operations and management including sustaining and enhancing standards that comply with ISO, producing tenders and quotations and delivering end-to-end clients services.

Selangor, Malaysia

Responding to the inbound calls for technical as well as customer support inquiries. Administration of the customer yearly contract, renewal of licensing agreements, purchase order, quotation, cash sales, invoices, software enhancements and customizations and payment arrangements.In addition, I am responsible for developing user's instruction manuals, courier services, office correspondences and record management.

Petaling Jaya, Selangor, Malaysia

Being a Customer Service Officer at a Nokia Authorised Service Centre in Bukit Bintang Plaza; I served walk-in clients with direct, in-person support and assistance, ensuring an optimal customer experience and satisfaction level.I am also in responsible for compiling the centre's monthly customers claims report, outstanding repair set report and daily updates to be distributed to the headquarters. This includes keeping a record of delivery orders, cash sales, invoices, work orders and other documentations.