Zhiyun Han Email & Phone Number

Shanghai City, China

Quintessentially is a world known luxurious members-only club that serve 24 hours global concierge services; with over 60 offices worldwide, I choose Shanghai office as China is a major market for luxury industry; Joined as a Lifestyle Manager, I am responsible for both private and corporate members for their daily as well as unusual lifestyle requests; this position requires extensive study of luxury products, frequent customer interaction and the ability to recognize member's demands and give in-time and high quality solutions;Besides members, I also get to build connection with carefully selected luxurious suppliers in dining, travel, wellness, ticketing, luxury fashion brands, education, real estate investment and art;

Macao

After university graduation, I worked as a spa host of Shine Spa in Sheraton Macau, which is the biggest Sheraton in Asia Pacific; Shine Spa is rated as Spa of the Year by Spa Asia Magazine in 2013; I joined as the pre-opening team and was promoted to senior spa host after 6 months. I also joined the STAR training program offered by Starwood;Besides daily guests interaction, I need to understand each treatment perfectly for recommendations, upselling, maximize reservation allocation to promote profit and maintain a tight communication with therapists to ensure flawless experience for spa guests;

Orlando, Florida Area

During my 4 years study of Hospitality and International Management in Macau, I joined the Disney Colleague Program to work as a front desk and concierge receptionist, which has the highest requirement among the 4 levels of internship positions provided; With 6 months working closely with Disney, I get to learn the "magical" company culture and the world's best service standard. I have worked among the top 2 luxurious Disney resorts, Disney Boardwalk Resort and Grand Floridian Resort. Through this Internship I am responsible standard daily operation such as reservation check in and check out, selling park tickets, making restaurant bookings, giving itinerary recommendations and customer relation maintenance;

Master’S Degree, Luxury And Lifestyle Management

Bachelor’S Degree, Hospitality And Recreation Marketing Operations, Gpa 3.35

Activities and Societies: Volunteer Group, Scholarship Student, Second Class Upper Division Hornor

Summer School Certification Course, Business English