Nina Lutz Email and Phone Number
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Nina Lutz personal email
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Over 25 years of experience in the travel industry with specific focus on analyzing, interpreting, and manipulating travel, credit card, expense, and hierarchy data by utilizing SQL queries. Exceptional customer service skills which enables me to effectively interact with key internal and external clients on data related issues.
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Premium Enterprise Dedicated Support SpecialistGrasp Technologies, Inc.Daytona Beach, Fl, Us
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Premium Enterprise Dedicated Support SpecialistGrasp Technologies, Inc. Aug 2017 - PresentVirtual -
Data Support Analyst LeadConcur Dec 2015 - Aug 2017Greater Atlanta Area• Manage and distribute Salesforce cases.• Run metrics in Salesforce in order to monitor team SLAs and aging cases.• Mentor and coach other less-experienced Data Analysts on how to investigate and trouble shoot data issues. • Create, organize, and maintain internal process documents.• Analyze, interpret, and resolve travel, credit card, expense, and hierarchy data issues. -
Supervisor, Client SupportConcur Jan 2015 - Dec 2015Greater Atlanta Area• Managed the day to day operations of the Client Support team.• Responded in a timely and professional manner to client escalations.• Worked closely with internal departments in order to resolve client issues within SLA. • Managed and triaged Salesforce cases.• Analyzed and diagnosed travel-related report issues.
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Data Support Analyst Lead/Data AnalystTrx, A Concur Company Nov 2007 - Dec 2014Greater Atlanta Area• Customized stored procedures using SQL queries in order to cleanse and normalize travel, credit card, and expense data.• Collaborated with internal departments in order to improve automated processes.• Continuously served as the subject matter expert for internal teams in regards to processes, travel, and data related questions.• Analyzed and mapped internal processes.• Served as a trainer to newer Data Analysts.• Worked closely with external clients to understand their travel and credit card data needs -
Business Analyst/Programmer AnalystTrx Dec 1998 - Nov 2007• Gathered, analyzed, and defined business requirements.• Produced high quality documentation.• Customized Sabre scripts based on client needs.• Worked with multiple GDS systems (Sabre and Worldspan).• Provided guidance to developers and contractors regarding system architecture.• Tailored a proprietary parsing tool to accommodate the client’s and developer’s needs.• Created and executed mid-office QA routines.
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Travel ConsultantAmerican Express Global Business Travel Jun 1997 - Nov 1998Greater Atlanta Area -
Reservation Sales RepresentativeAmerican Airlines Sep 1987 - May 1997
Nina Lutz Skills
Nina Lutz Education Details
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Sto-Rox
Frequently Asked Questions about Nina Lutz
What company does Nina Lutz work for?
Nina Lutz works for Grasp Technologies, Inc.
What is Nina Lutz's role at the current company?
Nina Lutz's current role is Premium Enterprise Dedicated Support Specialist.
What is Nina Lutz's email address?
Nina Lutz's email address is nl****@****ast.net
What is Nina Lutz's direct phone number?
Nina Lutz's direct phone number is (888) 883*****
What schools did Nina Lutz attend?
Nina Lutz attended Sto-Rox.
What skills is Nina Lutz known for?
Nina Lutz has skills like Business Analysis, Quality Assurance, Software Documentation, Sql, Databases, Microsoft Excel, Microsoft Office, Process Improvement, Requirements Analysis, Vendor Management, Customer Service, Microsoft Sql Server.
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3mit.edu, media.mit.edu, redfin.com
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2ariseinc.org, ariseinc.org
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