Building and maintaining positive working relationship with each commercial tenant. Provided front-line service to our tenants at our commercial propertiesResponsible for acting as a liaison between our commercial tenants and our Commercial Property Manage/Maintenance TeamProvided exceptional customer-service skills, the ability to multi-task and prioritize effectivelyDeveloped and maintained cooperative working relationshipsCommunicated constantly with the Commercial Property Manager to keep him/her aware of all tenant issues, concerns, questions and maintenance requests. Liaison between tenant and outside vendors/contractors Submission and follow up of tenant work order requests. Work with the Property Manager and various vendors to facilitate tenant move-ins and move-outs Additional project support for the Commercial Property Manager(s) Assisted other Commercial Property Managers accordingly Trained new staff in acclimating to company proceduresCompleted property inspectionsRequested quotes from contractors for recurring services and approve accordingly.Submitted work orders to vendors and follow-up that work has been completed and process all invoices accordinglyAssisted in the purchase of new commercial properties (transferring utilities; vendor contracts; setting up all new recurring contracts, etc.)Assisted in the sale of commercial properties (terminating utilities; vendor contracts; etc.)

Receive, respond to and log all calls and written requests regarding tenant/shopping center maintenance; Coordinated fire prevention, riser maintenance; system monitoring; annual certifications, and yearly fire inspections with local fire departments/scheduled work due to any code violations; Approved, coordinated delivery & installation of leasing signs for commercial properties; Track active utility accounts (water, electric, gas, telephone and sewer) to make certain company is not supplying utilities for spaces occupied by tenants; Assisted in maintaining Emergency Response Plans for each site; Coordinated work implementation with tenant needs/schedules; Prepared all job costing paperwork; Purchase Orders/AIA contracts; Hold Harmless agreements; Budget, Contract Inputs, Lien Waivers; Holdbacks; Gift Certificates (if applicable); Processed payments requests; Set up new vendors per company policies; Monitored vendor insurance for expiration and to ensure company requirements are being met; Placed and maintained work orders; Follow-up with vendors to ensure work has been completed; Processed recurring Service Contracts; Requesting quotes accordingly; Distributed scopes of work for recurring services to contractors interested in bidding; Collected bids from contractors and compile data for PM; Processed Purchase Order Contracts once bids have been accepted for each property site; Scanned/Saved all fully executed contracts to NetDoc’s; Responded to all tenant inquiries, complaints, concerns and other related lease questions; Researched tenant Leases to determine Landlord/Tenant responsibilities; Assisted in dispute resolution between tenants; Reviewed tenant storefront & pylon sign request before submitting to PM for approval; Processed/Reviewed/Coded/Approved all vendor invoices and common area maintenance invoices, via Rpay internal system; Processed tenant chargeback’s;