Nina Phan Email & Phone Number

Ho Chi Minh City, Vietnam

Ho Chi Minh City, Vietnam

- Customer Engagement and CRM Management: handle digital inquiries and resolve complaints, ensuring accurate CRM data to foster stronger customer relationships;- Business Performance Support: drive brand growth by supporting events, optimizing sales operations, and enhancing retail performance.

Ha Long, Quang Ninh, Vietnam

- Supervise and coordinate operations across multiple departments, including Front Office, Housekeeping, F&B, Sales & Marketing, and HR, to ensure efficient and cohesive service;- Uphold high standards of guest comfort and safety, ensuring quality and service excellence throughout the property.

Seattle, Washington, United States

- Enhanced leadership skills by developing supervisory, organizational, coaching, and counseling abilities to guide a team of front desk and reservation agents;- Coordinated and oversaw housekeeping assignments, ensuring smooth operations and high service standards;- Maintained effective communication and reporting with key departments, including Sales & Marketing, Accounting, F&B, and Maintenance, to support seamless guest experiences.

Interlaken, Switzerland

- Apply Sales techniques in international environment while working with more than 100 Swiss watch brands and high quality leather goods;- Sales representative for Russian speaking groups and Vietnamese Embassy customers;- Infrastructure management: stock checking, tax forms & warranties refilling and demand planning; display management of 2 luxury watch brands.

Danang, Vietnam

- Served as a personal assistant to VIP guests throughout their stay, providing attentive service across all VIP facilities, including guest rooms, VIP lounge, VIP beach, main reception, and all F&B outlets;- Collaborated closely with various departments to meet guest needs and proactively supported with additional tasks to enhance the guest experience.

Lausanne, Switzerland

- Responsible for all reservation arrangements, ensuring timely delivery of food and beverage items to customers, and handling payment processes;- Chef assistant: assisted the chef with food preparation, conducted storage inspections, managed inventory, and maintained food hygiene and safety standards;- Supported the Restaurant Manager in supervising, training, evaluating, and motivating new trainees, as well as assisting with performance management.

Bachelor Of Arts, International Hospitality & Design Management

Swiss Higher Diploma, International Hospitality & Design Management

Language Certificate, Chinese Language And Cultural Program

High School Degree, Russian High School With Profound Study Of English