Nina Vo Email & Phone Number

• Assessing the effects of migrating from Bentley OUS to AutoCAD on employees and operations, identifying key areas for targeted communication, training, and risk mitigation.• Developing tailored change management plans aligned with PG&E’s needs, leading stakeholder engagement, and writing project announcements to keep stakeholders informed and aligned.• Implementing feedback mechanisms and providing ongoing support to optimize processes and ensure a seamless transition.• Write SOPs… Show more • Assessing the effects of migrating from Bentley OUS to AutoCAD on employees and operations, identifying key areas for targeted communication, training, and risk mitigation.• Developing tailored change management plans aligned with PG&E’s needs, leading stakeholder engagement, and writing project announcements to keep stakeholders informed and aligned.• Implementing feedback mechanisms and providing ongoing support to optimize processes and ensure a seamless transition.• Write SOPs and guides to support end-users, ensuring clear and actionable instructions for using the new system and processes. Show less

• Supported the development and successful launch of the Boost Infinite app, driving a 35% increase in user acquisition by leveraging data analysis and user feedback to refine product strategy and inform iterations.• Developed test plans, recruited participants, and analyzed results to drive decisions in product optimization and feature adjustments.• Managed the digital team’s roadmap, including creating user stories, backlog grooming, and facilitating Agile sprints and daily stand-ups… Show more • Supported the development and successful launch of the Boost Infinite app, driving a 35% increase in user acquisition by leveraging data analysis and user feedback to refine product strategy and inform iterations.• Developed test plans, recruited participants, and analyzed results to drive decisions in product optimization and feature adjustments.• Managed the digital team’s roadmap, including creating user stories, backlog grooming, and facilitating Agile sprints and daily stand-ups to track progress, address blockers, and ensure timely delivery.• Collaborated with the sales team to communicate the strategic vision and support product launch activities with marketing materials and go-to-market strategies. Show less

• Enhanced the Oracle E-Business system, collaborating with cross-functional teams to define and document requirements, improving system functionality and increasing productivity by 15%.• Analyzed purchasing data to identify trends and provided insights to optimize processes, supporting strategic decision-making.• Partnered with stakeholders to define project scope, deliverables, and product requirements, ensuring alignment with business goals.• Conducted User Acceptance Testing… Show more • Enhanced the Oracle E-Business system, collaborating with cross-functional teams to define and document requirements, improving system functionality and increasing productivity by 15%.• Analyzed purchasing data to identify trends and provided insights to optimize processes, supporting strategic decision-making.• Partnered with stakeholders to define project scope, deliverables, and product requirements, ensuring alignment with business goals.• Conducted User Acceptance Testing (UAT) and collaborated with the development team to validate product enhancements. Show less

• Implemented enhancements to the purchasing process in Oracle E-Business Suite, achieving a 95% user satisfaction rate and bringing in an additional 10% of new users.• Created five new purchasing process Standard Operating Procedures (SOPs) for the Procurement and Purchasing team.• Resolved daily procurement and purchasing related incident tickets on ChangeGear, increasing the team’s resolution statistics by 15%.

Irvine, California, United States

• Improved the department process of client services by working together with team members to create more seamless and efficient procedures for incoming calls • Advised clients by sharing detailed information regarding mutual funds and financial services regulation options to help them understand their financial standing and decisions • Resolved clients inquiries by providing factual information based on their financial account

Master Of Science - Ms, Information Technology

Bachelor Of Science - Bs, Health Services/Allied Health/Health Sciences, General

Activities and Societies: Eta Sigma Gamma