Nina Vo Email & Phone Number

• Assessing the effects of migrating from Bentley OUS to AutoCAD on employees and operations, identifying key areas for targeted communication, training, and risk mitigation.
• Developing tailored change management plans aligned with PG&E’s needs, leading stakeholder engagement, and writing project announcements to keep stakeholders informed and aligned.
• Implementing feedback mechanisms and providing ongoing support to optimize processes and ensure a seamless transition.
• Write SOPs… Show more
• Write SOPs and guides to support end-users, ensuring clear and actionable instructions for using the new system and processes. Show less

• Supported the development and successful launch of the Boost Infinite app, driving a 35% increase in user acquisition by leveraging data analysis and user feedback to refine product strategy and inform iterations.
• Developed test plans, recruited participants, and analyzed results to drive decisions in product optimization and feature adjustments.
• Managed the digital team’s roadmap, including creating user stories, backlog grooming, and facilitating Agile sprints and daily stand-ups… Show more
• Managed the digital team’s roadmap, including creating user stories, backlog grooming, and facilitating Agile sprints and daily stand-ups to track progress, address blockers, and ensure timely delivery.
• Collaborated with the sales team to communicate the strategic vision and support product launch activities with marketing materials and go-to-market strategies. Show less

• Enhanced the Oracle E-Business system, collaborating with cross-functional teams to define and document requirements, improving system functionality and increasing productivity by 15%.
• Analyzed purchasing data to identify trends and provided insights to optimize processes, supporting strategic decision-making.
• Partnered with stakeholders to define project scope, deliverables, and product requirements, ensuring alignment with business goals.
• Conducted User Acceptance Testing… Show more
• Conducted User Acceptance Testing (UAT) and collaborated with the development team to validate product enhancements. Show less

• Implemented enhancements to the purchasing process in Oracle E-Business Suite, achieving a 95% user satisfaction rate and bringing in an additional 10% of new users.
• Created five new purchasing process Standard Operating Procedures (SOPs) for the Procurement and Purchasing team.
• Resolved daily procurement and purchasing related incident tickets on ChangeGear, increasing the team’s resolution statistics by 15%.

Irvine, California, United States

• Improved the department process of client services by working together with team members to create more seamless and efficient procedures for incoming calls
• Advised clients by sharing detailed information regarding mutual funds and financial services regulation options to help them understand their financial standing and decisions
• Resolved clients inquiries by providing factual information based on their financial account

Master Of Science - Ms, Information Technology

Bachelor Of Science - Bs, Health Services/Allied Health/Health Sciences, General

Activities and Societies: Eta Sigma Gamma