Nina Adams Email and Phone Number

SUMMARY: The Microsoft 365 Suite of solutions is where Microsoft is driving much of the business community, and they are continually developing new solutions and features. This role helps clients leverage communication, collaboration, and security capabilities of Microsoft 365 to improve their organizational productivity and security posture.DUTIES & RESPONSIBILITIES:* 365 Consulting: Understand client operational requirements and engage on solutions around communication, collaboration, and security. This includes in-person or remote video, training, interview & discovery sessions, and client presentations with associated deliverables (roadmaps etc.).* Help clients build structure in their 365 tenants according to best practices, including MS Teams and SharePoint structure, as well as integration with other 365 and 3rd party app solutions.* 365 Governance & Compliance consulting: data analysis and reporting on key metrics in 365 such as cost, clutter and compliance and making recommendations on remediation actions.* Participate in marketing & speaking event such as – in-person training, webinar production, Power User Group presentations, and other Microsoft 365 related marketing events/content.* Assists Sales Team in M365 Solution Design for quotes, proposals and other client facing deliverables as needed to respond to client service requirements and procedures

Core responsibilities include practice transformation and quality improvement based on EHR data analysis, meeting project deadlines and deliverables on CMS programs, presenting quality improvement initiatives at a regional level and coordinating HIPAA and OSHA compliance across six practices. DATA ANALYSIS & REPORTING – eClinicalWorks & Allscripts EHR• Responsible for EHR data extraction, analysis and presentation to practice providers and staff.• Extensive reporting experience using EHR database tools, MS Excel, SQL Reporting Services to develop monthly practice reports and quarterly reports as per CMS requirements.• Clinical business analysis and EHR workflow documentation.• Quarterly CPC+ Risk Stratification reporting to identify high risk patients for Care Management.• Clinical Quality Management reporting, benchmarking, troubleshooting and improvement activities for both MIPS and Comprehensive Primary Care+.• CPC+ quarterly / annual reporting preparation and submission.HIPAA & OSHA COMPLIANCE COORDINATOR • Responsible for coordinating HIPAA and OSHA compliance across six practices, including training and documentation.• Liaising with IT vendor on HIPAA/IT compliance objectives, including annual and quarterly risk assessment reports.• Coordinating and tracking compliance remediation initiatives and related costs.• Preparing reports and presenting feedback to the Board.MENTORING / TRAINING / PRESENTATIONS• Training and mentoring staff with regards to practice transformation i.e., Comprehensive Primary Care+ and other program requirements.• Conducting cross-regional presentations on quality improvement best practice in a primary care setting. • Clinical Quality Measure workflow training & CORHIO training.

Key achievements:• Selected in 2010 to be a Microsoft Partners in Learning Innovative Pathfinder School and then Innovative Mentor School (highest achievement in the Microsoft Education program).• During that year, we were visited by over 500 delegates during World Education Forum in Cape Town, including the Microsoft Corporate Vice President, Worldwide Public Sector.• Have presented at national and international education conferences on topics ranging from innovation and 21st century teaching and learning to BYOD (Bring Your Own Device) programs. • Worked closely with Microsoft Partners in Learning Research and have had 7 case studies featured in partnership with Microsoft. ResponsibilitiesIT Management:• Alignment of technology and business strategies. • Strategic planning, budgeting, staffing, and organizing and controlling functions.• Change management, software design, network planning, technical support.• Microsoft Liaison and ICT Integration mentor to schools world-wide on a wide range of projects.• Part of international academic research and statistics project ‘LEAP 21’. Communications Management:• Managing communication with parents, guardians, students, alumni, and the broader community.• Ensuring consistency and alignment in messaging, branding, and visual identity across all communication channels and materials.• Analyzing communication metrics, such as website traffic, social media engagement, and media coverage, to measure the impact of communication efforts and inform future strategies.Systems development, implementation and administration:• Development and maintenance of Staff Intranet, Learner and Parent portal solutions based on MS SharePoint (2007 & 2010) platforms. • Business Intelligence projects using MS Excel, MS SQL, SQL Reporting Services and SharePoint, integrations with MIS data

NATIONAL RESPONSIBILITIES• Programme Manager nationally for DIPLOMA IN IT PROGRAMMING • Budgets / costingo Lecturer, course material and development budgets• Curriculum Management o Course development – aligning to Unit Standards (SAQA) and ensuring all materials up to dateo Designing national timetable & course criteriao Assisting with submitting course outcomes to the Council for Higher Education for accreditation purposes• National Academic Reporting: Gathering & interpretation of statistics. Reporting and advising at annual steering committee meetings.CAMPUS RESPONSIBILITIESManagement of all IT courses as well as UNISA programmes (BA, BCom, BBA) on campus• Resource scheduling (Classrooms, Lecturers, Equipment)• Lecturers - Sourcing / Interviewing new lecturers, setting up contracts• Student / parent queries• Administration (Reporting, Student administration, Invoicing etc.)• Performance reviews• Assisting students with job placement

• Corporate training• On-site needs-analysis• Interviews / job placement• Contracts – clients / candidates• Administration management • Liaising with ISETT SETA on government training standards• Presentations to stakeholders• Reporting

• Presentations to prospective clients• Needs analysis & project timeline decision-making• Project implementation (resource scheduling)• Lecturing – MS Office • Database design & development (Ms Access)• Administration: Budgets, Project reporting