"Do things for people: Not because of who they are or what they do in return but because of who you are" - Harold S.KushnerDealing with the negative impact of today's society requires resilience, strength and even a little bit of luck. Always be Kind emerged out of a pursuit to inspire and support the local community, as well as a desire for actions to speak louder than words.Founded Officially in 2018, we’re an organization driven by a wealth of Kind ideas, bold actions, a strong foundation of support and a mission to make as many people smile as possible.- Always be Kind

• Set up a programme of 40+ local partners for Social Action planning & implementation, within a rapid pace environment • Running an 8-week programme of Social Action Delivery raising in excess of £26.5k for local & national organisations• Co-ordinated & delivered a programme of 80+ seasonal staff members & 600+ 15-17 year olds, personally managing onsite safeguarding, operations and welfare for the duration of the summer programme including secure storage of all confidential data• Continued working knowledge of CRM Databases• Managed a multi-media communications plan to ensure all senior stakeholders across the summer are kept informed; partners, programme managers, seasonal staff, Councillors & Members of Kirklees Council• Responsible for a full financial closedown of each Social Action delivery & then reporting that effectively in line with national, local, legal & GDPR guidelines – inclusive of confidential data retention, destruction• Hosted & Facilitated senior stakeholder forums with members of National NCS Trust, Council & CEO of the local HGCT• Created and managed central Excel databases to forecast social action projections as well as tracking financial budgets throughout programme delivery and centrally reporting this through the national reporting system in accordance with regulations• Managed a Dragon’s Den style event each week calling on expertise in local organisations, Kirklees Council & local & national businesses, incl; Lloyds Banking Group, liaising with a variety of business areas • Managed logistical transport through Phase 2 & 3 of the programme, coming over £5k under budget • Created, re written and re-branded documentation to ensure it is NCS HGCT specific using a full Microsoft Office Suite, One Drive & Google Drive

• Work collaboratively with my Shop Manager and other Team Members and providing managerial support to the shop management team.• Prioritise my workload to ensure all tasks are completed in an organised manner to tight deadlines.• Serving customers in a friendly, professional and efficient manner.• Preparing a variety food items to the highest standards, in order to meet customer demand as well as food safety standards.• Ensuring that all areas of the shop and food products are displayed in a clean, tidy and attractive manner.• Seeking to maximise the sales and profitability of their store.

• Responsible for the welfare of the children throughout boarding hours• Assessing and Administering relevant medical care during school surgery hours• Organising and preparing sports kit throughout the school terms• First Aid for any sports matches on site• Assisting in set up/pack down of the boarding houses each term• Being on hand for any ad hoc or extra curricular activities during school hours

*Seasonal Worker* - Programme Leader on NCS - National Citizen Service• Act as the face of the programme to all staff and participants• Manage up to 15 staff throughout the programme to ensure the highest quality facilitation and pastoral care for all participants (including support and development)• Manage timings and processes to ensure the effective delivery of the programme including its curriculum of activities• Work residentially during the NCS Personal Challenge and NCS Team Challenge and non-residentially during NCS Real Challenge• Participate alongside our young people on a variety of outdoor activities, for example – camping outdoors, rock climbing or kayaking during the NCS Personal Challenge.

• Acting Interim Office Manager during the Office Move of 60 Employees• Acting Office Manager and PA to the Directors when Office Manager on leave• Gaining certification in: Moving and Handling Procedures, First Aid at Work (3 Day) and Fire Marshall• Day to Day Tasks: Monitoring meeting room bookings, dealing with IT technical issues, booking travel and accommodation, sorting the post, Co-ordinating birthdays, answering phones, liaising and maintaining third party partnerships, keeping necessities stocked..etc…• Assisting with the preparation and running of NCS Leaders, a week long training course for our young people in leadership.• During Leaders week, acting as Operations Assistant, Lead First Aid, Pastoral supervision overnight and communications/co-ordinating visits of off-site guests.• Co-ordinating internal evaluation/information sessions within the company• Rewriting and creating internal process’s including taking responsibility for our online portal acting as a central database of information• Making and keeping track of payments and settling credit card records at the end of each month• Set up of Domain, laptop and user for New Starters. During Interim I also conducted the induction for New Starters and rewrote the starting process• Writing up notes of whole office-wide weekly meeting• Advanced my skills in Microsoft Office Suite, Adobe and Google Applications

• Providing quality customer service• Order taking• Dealing with customer queries and complaints • General set up and pack down of the store• Handling money and processing payments• Providing on-the-job training • Making pizza’s and handing the oven

• Leader/ambassador training (Oct 2013)• Over 200 hours of voluntary/social action work completed• Regional representative on National Youth Board (covering Hampshire and Surrey)• Event organisation: fundraising and industry awareness• Part of ‘Step Up to Serve’ video campaign launched at Buckingham Palace, and Panelist at the Association of colleges conference in Birmingham• Part of ‘Generation Citizen’ initiative, actively participating in multi-media interviews

• Handling payments and taking orders at the till and over the phone• ‘Pick a Pot and Paint’ party host (all ages)• Customer service, dealing with queries• Mentoring new members of staff• Operating café, serving snacks and making hot beverages• Cleaning duties