Nina Bendias Email & Phone Number

Amsterdam, Nh, Nl

Amsterdam, North Holland, Netherlands

Amsterdam, North Holland, Netherlands

Part of the ZDHC Management Team and responsible for: - Facilitating the cross-departmental annual work-plan process and driving successful and efficient delivery of ZDHC’s business goals and milestones by ensuring cross-functional alignment and connectivity between key activities. - Working closely with the Management Team, Operations, Finance and Human Resources to ensure departmental and individual objectives are set realistically and have the needed structure, resources and budget allocated.- Managing the Global Customer Support Team and implementing new processes to facilitate its expansion to a fast-growing customer base.- Managing a Data Analyst who provides impact data and business intelligence from all ZDHC platforms.- Working on continuous process improvement around ZDHC platforms, services and tools and internal ways of working.

Amsterdam, North Holland, Netherlands

Responsible for scaling up and continuously improving customer journeys of ZDHC Roadmap to Zero Programme participants and platform users. Establish and set up a Global Customer Support Team based in India, grow the external facing Knowledge Base and select and implement an organisation-wide CRM system and documentation and collaboration tool for centralised knowledge management and process improvements.

Amsterdam, North Holland, Netherlands

I am leading mid- to long-term innovation and drive and facilitate innovation in general, and the certification and landscape programs in particular. My responsibilities are to follow trends, prioritize, initiate partnerships and to drive the implementation of successful innovations to support RA’s objectives, its customers and members.I facilitate the smooth run of our iterative process, keep track on deliverables, communicate progress and discuss directions with the Board and the Leadership Team and manage pilot projects.

Amsterdam Area, Netherlands

Represent the interests of employees within Rainforest Alliance, which includes negotiating with management on matters related to employment conditions, health and safety, and training and development opportunities. Promote good communication between management and employees to ensure that the rights and concerns of employees are taken into account in company decision-making processes.

Amsterdam Area, Netherlands

Project Management: Implementing a new organization-wide CRM system that brings various business processes together. My responsibilities include making the strategic objectives, business case and budget for a new CRM system, the set-up and coordination of a cross-functional working group, working closely with IT, managing stakeholders, the roadmap and deliverables, mitigate risks, making a vendor choice for implementation and report progress to management and the steering group. Project management digital workplace: made sure all 500 employees in 26 countries have tools available to efficiently and digitally collaborate and share knowledge. In a lean and agile way, I analyzed current ways of working, investigated users’ needs across the organization and worked together with our IT team to implement relevant tools (i.e Confluence, Jira, Zoom, MIRO).Change Management: I support one of the biggest strategic programs of the organization to deliver the right things at the right time by introducing and supporting the scrum framework and lean and agile methodologies. Training and coaching on innovation capabilities and skills: development of an innovation toolkit and challenge, sharing knowledge through in-house lean, agile and design thinking trainings and supporting others in setting up their projects with an innovative mindset, iterative way of working and customer feedback loops. I also support other departments with their cross-departmental efficiency improvements. This includes facilitation of value stream mappings and making root cause analysis.

Amsterdam

- Supervising 14 team members, monitoring the quality of the team’s services (OKRs and SLAs), workload and escalation management. - Responsible for streamlining and clarifying workflows and processes within the team and with other departments.- Give input on defining the team’s long-term vision and year plan - Main contact person for strategic key clients and responsible for organizing and giving content-based trainings and workshops to support them with their standard implementation journey- Project leader for implementing a new e-mail and CRM ticketing system for 20 team members located in Amsterdam, Pakistan and Latin America, based on the team needs and process flow requirements. - Stakeholder for a new traceability system: As one of the main stakeholders in this project, I represent the clients and my team in the project of building a new traceability system. I support the Product Owner of the process and in aligning with the technology department and the developers on the requirements, making sure the new traceability system is built according to the wishes of the clients and within the required time frame.

Amsterdam

- Supporting companies to get acquainted with the UTZ programs, Chain of Custody Standards and understanding the traceability system. Working closely with other departments to handle and coordinate issues. - Responsible for the successful set-up of a bug fixing procedure of the traceability system and communication line between departments.- Main point of contact between the technology department and the technical helpdesk.

Utrecht Und Umgebung, Niederlande

Recruitment, HR related tasks, relationship maintenance, support of the sales team, administration.

Amsterdam Und Umgebung, Niederlande

Defining the volunteer functions according to the needs of the team, recruiting, scheduling and coordinating a group of about 90 volunteers for an international theater festival, which took place in September 2012 and October 2013. Responsible for organizing volunteer meetings and supervising an assistant.

Field of application: A transnational civil society organization which was founded after the Egyptian Revolution in January 2011 to support the democratic change in Egypt.Field of work: Support of project management activities and proposal writing for funds, translating English to German, editing and maintaining the homepage and online research on project related topics and on the political climate in Egypt.

Research, support in the creation of new Bachelor and Master programs, organization and facilitation of events.

Smithtown, Long Island

Stuttgart Und Umgebung, Deutschland

Organization of top management seminars, travel arrangements, creation of presentations and facilitating seminars.

Master Of Arts (M.A.), Politics And Economy Of The Middle East

The topic of my master thesis was "The Socio-economic Effects of the Privatization of the Formal Waste Management Sector on the Informal.

Lower Advanced Arabic, Arabic

From September 2011 - May 2012 Several Arabic language courses (MSA, middle-intermediate, upperintermediate and lower-advanced).

Bachelor Of Arts (Ba), Politics Of The Middle East

Arabic

Five week Arabic language course (Mondern Standard Arabic), September 2009

Arabic

Five week Arabic language course (Modern Standard Arabic), September 2008

A-Level