Nina Bogdanova Email & Phone Number

Moerdijk, North Brabant, Netherlands

Klundert, Moerdijk Industrial Park – Port 2175, The Netherlands

Klundert, Moerdijk Industrial Park – Port 2175, The Netherlands

Bulgaria

• Responsible for:
• Import of consumer electronics of Samsung, Hitachi, AUX and Hisense from Europe and Asia
• Review new customer orders and manually enter data into a centralized database
• Negotiating contracts with outside providers to minimize costs to the company and customers
• Complete and follow up on all registration and traffic documents.
• Communicate all emergencies, delays due the weather and carrier schedule changes to customers and management

Bulgaria

• Responsible for Road and Air Transport:
• Deliveries and import of Home Appliances products of Samsung, all products of TV and video Toshiba Electronics Europe, All products of Sony Electronics.
• Review new customer orders and manually enter data into a centralized database
• Negotiate contracts with outside providers to minimize costs to the company and customers
• Reconcile daily inventory in ERP for 1000 SKU.
• Communicate all emergencies, delays due the weather and… Show more Responsible for Road and Air Transport:

Bulgaria

• Responsible for:
• Deliveries and import of mobile telecom devices of Samsung, Sony Ericsson, Panasonic
• Maintain accurate stock records and schedules.
• Negotiate bulk shipping discounts with contracted carriers
• Conduct monthly, quarterly and yearly inventories of warehouse stock
• Report inventory balances and cycle counts in both the ERP and WMS systems.

Sofia, Bulgaria

• Responsible for:
• Contact person with R&D teams of Samsung Electronics HQ coordination all stages of launch on market of new products till final delivery to telecom operators and retail chains
• Develop tool to track and monitor personal sales opportunities, deals in progress and finishedcontracts.
• Take daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients.
• Develop spreadsheets to track bi-monthly billings… Show more Responsible for:
• Develop spreadsheets to track bi-monthly billings, client proposals, contracts, subcontracts andsubcontractor licenses.

Sofia, Bulgaria

• Responsible for:
• Assist with the development of the call center's operations, quality and training processes.
• Facilitate information flow between customer service, account management operations, qualityassurance, training and payroll departments to guarantee call center objectives were met.
• Properly direct inbound calls in phone queues to improve call flow.
• Built customer loyalty by placing follow-up calls for customers who reported product and technical issues.

Sofia, Bulgaria

• Responsible for:
• Provide accurate and appropriate information in response to customer inquiries.
• Improve customer ratings by 15%. Maintain up-to-date records at all times.
• Develop effective relationships with all call center departments through clear communication.
• Work with upper management to ensure appropriate changes were made to improve customersatisfaction.

Sofia, Bulgaria

• Responsible for:
• Provide accurate and appropriate information in response to customer inquiries.
• Review new customer orders and requests and manually entered data into a centralizeddatabase.
• Coordinate rush orders and order changes.
• Coordinate returns between origin and interim transportation department

Language Course, Dutch Language

Master, Business Administration

Activities and Societies: Sofia University Alumni

Bachelor, History Science- Modern History

High School Diploma, Humanitary Studies