Nina Bogdanova Email & Phone Number

Moerdijk, North Brabant, Netherlands

Klundert, Moerdijk Industrial Park – Port 2175, The Netherlands

Klundert, Moerdijk Industrial Park – Port 2175, The Netherlands

Bulgaria

Responsible for:• Import of consumer electronics of Samsung , Hitachi , AUX and Hisense from Europe and Asia • Review new customer orders and manually enter data into a centralized database• Negotiating contracts with outside providers to minimize costs to the company and customers• Complete and follow up on all registration and traffic documents.• Communicate all emergencies, delays due the weather and carrier schedule changes to customers and management• Coordinate… Show more Responsible for:• Import of consumer electronics of Samsung , Hitachi , AUX and Hisense from Europe and Asia • Review new customer orders and manually enter data into a centralized database• Negotiating contracts with outside providers to minimize costs to the company and customers• Complete and follow up on all registration and traffic documents.• Communicate all emergencies, delays due the weather and carrier schedule changes to customers and management• Coordinate rush orders and order changes • Coordinate returns between origin and interim transportation departments. • Complete all necessary customs documents and other paperwork Show less

Bulgaria

Responsible for Road and Air Transport:• Deliveries and import of Home Appliances products of Samsung , all products of TV and video Toshiba Electronics Europe , All products of Sony Electronics . • Review new customer orders and manually enter data into a centralized database• Negotiate contracts with outside providers to minimize costs to the company and customers• Reconcile daily inventory in ERP for 1000 SKU.• Communicate all emergencies, delays due the weather and… Show more Responsible for Road and Air Transport:• Deliveries and import of Home Appliances products of Samsung , all products of TV and video Toshiba Electronics Europe , All products of Sony Electronics . • Review new customer orders and manually enter data into a centralized database• Negotiate contracts with outside providers to minimize costs to the company and customers• Reconcile daily inventory in ERP for 1000 SKU.• Communicate all emergencies, delays due the weather and carrier schedule changes to customers and supervisors• Monitor shipments to guarantee on-time delivery.• Prepare invoices for all customers in the logistics department at the end of every month. Show less

Bulgaria

Responsible for:• Deliveries and import of mobile telecom devices of Samsung , Sony Ericsson, Panasonic • Maintain accurate stock records and schedules.• Negotiate bulk shipping discounts with contracted carriers • Conduct monthly, quarterly and yearly inventories of warehouse stock • Report inventory balances and cycle counts in both the ERP and WMS systems.• Received incoming shipments and reviewed contents against purchase order for accuracy • Rotated stock by… Show more Responsible for:• Deliveries and import of mobile telecom devices of Samsung , Sony Ericsson, Panasonic • Maintain accurate stock records and schedules.• Negotiate bulk shipping discounts with contracted carriers • Conduct monthly, quarterly and yearly inventories of warehouse stock • Report inventory balances and cycle counts in both the ERP and WMS systems.• Received incoming shipments and reviewed contents against purchase order for accuracy • Rotated stock by code and receiving date..• Monitor shipments to guarantee on-time delivery.• Follow proper selection procedures as established by the company.Contact person with international logistic companies and forwarders and customs operations.Contact person with trade marketing teams , Supply Chain and Procurement Division of Major Trading Companies in EMEA , Show less

Sofia, Bulgaria

Responsible for:• Contact person with R&D teams of Samsung Electronics HQ coordination all stages of launch on market of new products till final delivery to telecom operators and retail chains • Develop tool to track and monitor personal sales opportunities, deals in progress and finishedcontracts.• Take daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients. • Develop spreadsheets to track bi-monthly billings… Show more Responsible for:• Contact person with R&D teams of Samsung Electronics HQ coordination all stages of launch on market of new products till final delivery to telecom operators and retail chains • Develop tool to track and monitor personal sales opportunities, deals in progress and finishedcontracts.• Take daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients. • Develop spreadsheets to track bi-monthly billings, client proposals, contracts, subcontracts andsubcontractor licenses.• Calculate, prepare, and issue bills, invoices and account statements according to establishedprocedures.• Communicate with customers, employees and other individuals to answer questions and explain information. Show less

Sofia, Bulgaria

Responsible for:• Assist with the development of the call center's operations, quality and training processes.• Facilitate information flow between customer service, account management operations, qualityassurance, training and payroll departments to guarantee call center objectives were met.• Properly direct inbound calls in phone queues to improve call flow.• Built customer loyalty by placing follow-up calls for customers who reported product and technical issues.

Sofia, Bulgaria

Responsible for: • Provide accurate and appropriate information in response to customer inquiries.• Improve customer ratings by 15%. Maintain up-to-date records at all times.• Develop effective relationships with all call center departments through clear communication.• Work with upper management to ensure appropriate changes were made to improve customersatisfaction.

Sofia , Bulgaria

Responsible for:• Provide accurate and appropriate information in response to customer inquiries.• Review new customer orders and requests and manually entered data into a centralizeddatabase.• Coordinate rush orders and order changes.• Coordinate returns between origin and interim transportation department

Language Course, Dutch Language

Master, Business Administration

Activities and Societies: Sofia University Alumni

Bachelor, History Science- Modern History

High School Diploma, Humanitary Studies