Nina Boghosian Email & Phone Number

Chester, Pa

• Responsible for sales and marketing, public relations, billing, finance, handling customer inquiries and complaints in a prompt, courteous and calming manner. Effectively consulted with clients, by responding to their inquiries in a timely fashion, offering recommendations to their concerns and troubleshooting customer issues to ensure high satisfaction results.• Assisted customers in providing the best financial and insurance product package that met the customer’s expectations, as well… Show more • Responsible for sales and marketing, public relations, billing, finance, handling customer inquiries and complaints in a prompt, courteous and calming manner. Effectively consulted with clients, by responding to their inquiries in a timely fashion, offering recommendations to their concerns and troubleshooting customer issues to ensure high satisfaction results.• Assisted customers in providing the best financial and insurance product package that met the customer’s expectations, as well as the company’s financial profit margins.• Managed a high-volume workload within a deadline-driven environment, by exceeding the minimum expected sales volumes by 3%.• Became the “go-to” sales representative for volume overflows or anticipated difficult customers. • Assisted and encouraged customers in selecting the best product that met their needs from an economical and practical perspective.• Provided customers with product features/benefits and demonstrated usage/operation of products in a very effective and efficient manner.• Responded to all customer inquiries, by providing them with information concerning specifications, warranties and financial options that fit their personal needs and maintenance package/delivery options. Show less

Chester, Pa

Responsible for providing superior customer service by efficiently processing orders of high sales volume, while maintaining and adhering to all critical quality and ethical company standards.• Effectively consulted with clients, by responding to their inquiries in a timely fashion, offering recommendations to their concerns and troubleshooting customer issues to ensure high satisfaction results.• Implemented a color-coding filing system, designed to enhance the overall office… Show more Responsible for providing superior customer service by efficiently processing orders of high sales volume, while maintaining and adhering to all critical quality and ethical company standards.• Effectively consulted with clients, by responding to their inquiries in a timely fashion, offering recommendations to their concerns and troubleshooting customer issues to ensure high satisfaction results.• Implemented a color-coding filing system, designed to enhance the overall office efficiency, regarding new or used inventory, finance or leased customers, preferred banking categories and license registration information for in or out of state customers.• Collaborated with sales, parts and service, banks and warehousing personnel, to ensure all accounts payable and receivables were audited timely, vehicle inventory levels were maintained and that all parts and service inventory and equipment levels were at their appropriate levels.• Ensured customer satisfaction and loyalty by consulting with customers, listening attentively to their inquiries, responding accurately and efficiently to their questions and/or complaints and then actively bring about a positive outcome at the conclusion of the discussion.• Negotiated favorable terms and pricing agreements with banks, vendors and other key providers for all company special promotional events.• Responsible for successfully completing with accuracy, all legal paperwork involved in a vehicle purchase and financial transaction.• Staff meeting facilitator by establishing the meeting calendar, planning and scheduling meetings, teleconferences and personnel travel arrangements. Show less

Reston, Va

• Obtained TS/SCI clearance in order to work and travel in austere environments, which was conducted in a war zone environment (Iraq).• Accurately evaluated, researched and analyzed scanned foreign language documents that were used for military intelligence purposes.• Planned and coordinated daily intelligence mission meetings and briefings to high ranking military officers, providing them with findings of analyzed foreign language data.• Managed the intelligence orientations of… Show more • Obtained TS/SCI clearance in order to work and travel in austere environments, which was conducted in a war zone environment (Iraq).• Accurately evaluated, researched and analyzed scanned foreign language documents that were used for military intelligence purposes.• Planned and coordinated daily intelligence mission meetings and briefings to high ranking military officers, providing them with findings of analyzed foreign language data.• Managed the intelligence orientations of military officers, upon their arrival to the military war zone in Iraq.• Proficiently studied/analyzed, translated, transcribed, and spoke Arabic language in support of the military Department of Defense (DoD) objectives.• Demonstrated solid understanding of cryptologic tactics, techniques and procedures, therefore providing quality language analysis assistance to military high command.• Integrated working knowledge of Middle Eastern culture beliefs, values and customs, to all training programs and intelligence briefings to high ranking military personnel to maximize performance. • Recognized by General David Petraeus, for my outstanding leadership qualities in analytical intelligence work, military briefings, and orientations to high ranking military personnel and for outstanding completed missions. Show less

Philadelphia, Pa

• Led all aspects of the company’s Sales, Service, Advertising and aspects of the Customer follow-up and satisfaction initiatives.• Implemented incentive programs designed to maintain maximum benefit for customers and the dealership.• Met with all sales managers, to plan, develop and implement company objects, designed to achieve or exceed sales volumes and company gross profits.• Responsible for the hiring and monitoring of the performance of department managers, holding weekly… Show more • Led all aspects of the company’s Sales, Service, Advertising and aspects of the Customer follow-up and satisfaction initiatives.• Implemented incentive programs designed to maintain maximum benefit for customers and the dealership.• Met with all sales managers, to plan, develop and implement company objects, designed to achieve or exceed sales volumes and company gross profits.• Responsible for the hiring and monitoring of the performance of department managers, holding weekly sales meetings, and ongoing training of sales personnel. Show less

Philadelphia, Pa

• Successful in hiring, motivating and retaining quality personnel by creating a positive work environment, resulting in increased employee retention and excellent customer satisfaction.• Met with all sales managers, to plan, develop and implement company objects, designed to achieve or exceed sales volumes and company gross profits. • Dramatically improved and maintained CSI (Customer Satisfaction Index) through the implantation of proactive, customer oriented sales and service… Show more • Successful in hiring, motivating and retaining quality personnel by creating a positive work environment, resulting in increased employee retention and excellent customer satisfaction.• Met with all sales managers, to plan, develop and implement company objects, designed to achieve or exceed sales volumes and company gross profits. • Dramatically improved and maintained CSI (Customer Satisfaction Index) through the implantation of proactive, customer oriented sales and service management techniques with the ultimate goals of earning customers for life. Show less