Guide and lead a team of customer success and product management professionals Responsible for maintaining a Product Roadmap along with prioritization of competing projects and aligning expectations between CS, Product, Development and Analytics teams.Works closely with CS manager and Clients to foster strong relationships, by listening to current and future needs, and developing a plan to reach their goals, through existing or new feature definition & enablement.Oversees and drives new solution & product implementation from an idea to completion. Including specification of requirements/design concept, project management and prioritization over competing tasks/projects, using Agile Methodology.Key contributor to the review and validation of Statement of Work costs, details and assumptions for new or existing clientsDrives the collaboration between product development and the end user to ensure a seamless user experience through a pre-UAT testing processDrives adoption of new products/implementation with client, by conducting periodic check in’s, tracking certain KPIs and addressing any risks or issuesPresent New Feature Proposals, Product Demos and Business Reviews to C-Suite employees; Client Status, Future Roadmap to 4R Board Members

Direct point of contact for client's senior leadership and operational teams to build and maintain strong, reliable and trustworthy relationships.Responsible for understanding client's current business needs and future initiatives in order to support and develop or improve processes or solutions to meet short term and long term client goals.Act as Liason to Sales team to help direct focus to higher value-add initiatives based on feedback from clients and market in an everchanging environment.Mentor and train Account Managers to foster strong client relationships, with thoughtful communication and account management skills.Support Account Managers on expanding their knowledge and delivery requirements for various 4R solutions in order to meet their specific client's needs.Responsible for weekly status reporting, project plan maintenance and issues/risks tracking with clients implementing large scale projects.Oversee and contribute to development and enhancement to in house solutions, in order to focus on client needs and usability.

• 4R Manager and Primary point of contact of customer accounts• Responsible for cultivating, building trust and maintaining strong relationships with key stakeholders in those Client Accounts• Guide and lead a team of Inventory Analysts to deliver the highest standard of weekly deliverables, long term initiatives, new projects, trouble shooting and root cause analysis to our clients• Act as a liaison for assigned clients with internal departments such as sales, solutions and technical support, often needing to bridge the gap between technical and non-technical users• Partnering with the client to understand existing, new or future initiatives and developing a project plan with internal teams to support the client’s requirements• Project management of new or existing product implementation with collaboration between internal Development, Production and Analytical teams with use of platforms such as Smartsheet, SharePoint, OneNote and JIRA• Project Management from start to finish - including initial design/approach, contract review, overseeing sprint progress, analyzing the results and implementation• Provide weekly and periodic status updates to client on various topics such as weekly deliverable metrics, project status, periodic value-add summaries and contract review• Recognizes, participates and manages process improvement initiatives • Ability to manage and appropriately prioritize multiple competing internal and external projects

• 4R Representative of The Vitamin Shoppe and Performance Bicycle Accounts, with similar responsibilities to Client Manager• Responsible for Weekly Calls, Weekly Business Analysis and Quality Assurance of weekly deliverables to clients• Performed ad-hoc and root-cause analysis to resolve client concerns as well as internal team concerns• Project management of new or existing product implementation with use of Smartsheet, SharePoint and JIRA• Communicate technical issues to clients and coordinate new and existing projects across departments, often serving as a liaison between technical and non-technical users• Managing and coordinating Software Development and Production meetings and projects to improve productivity and efficiency• Building and running SQL queries to address specific questions and assure 100% accuracy concerning deliverables• Generated weekly status reports for Clients by evaluating statistics from week to week business practices and sales trends

• Responsible for QA of weekly deliverables for multiple clients• Perform ad-hoc and root cause analysis to resolve client concerns by using existing reports or building SQL queries• Responsible for submitting JIRA requests based on customer or internal business needs• Responsible for the QA of any changes to production including routine updates to new product implementation• Generate and post weekly status reports for clients to review certain metrics

Created and modified Microsoft Office documents Performed general clerical duties including but not limited to photocopying, faxing, mailing, and filing Coordinated and maintained records for staff office space, phones, parking, company credit cards and office keys Set up and coordinated meetings and conferences

Supervised facility operations and proceduresAdministrative Data EntryAuthorized student consent waivers, intramural rosters and CPR certificationsResponsible for opening and closing the facility as well as the safety of all patrons

Conducted analysis of the frequency of facility usage and designed the new master schedule of operational hoursPerformed various data entry and data analysis tasks for Director of Recreation ServicesDesigned and distributed health pamphlets throughout the universityDirected Health Fair activities throughout the campus

Documented and filed client insurance claimsCalculated balances and reviewed completed documentation for errors