Nina Chiavaroli Email & Phone Number

Guide and lead a team of customer success and product management professionals Responsible for maintaining a Product Roadmap along with prioritization of competing projects and aligning expectations between CS, Product, Development and Analytics teams.Works closely with CS manager and Clients to foster strong relationships, by listening to current and.

Direct point of contact for client's senior leadership and operational teams to build and maintain strong, reliable and trustworthy relationships.Responsible for understanding client's current business needs and future initiatives in order to support and develop or improve processes or solutions to meet short term and long term client goals.Act as Liason.

Berwyn, PA

• 4R Manager and Primary point of contact of customer accounts
• Responsible for cultivating, building trust and maintaining strong relationships with key stakeholders in those Client Accounts
• Guide and lead a team of Inventory Analysts to deliver the highest standard of weekly deliverables, long term initiatives, new projects, trouble shooting and root cause analysis to our clients
• Act as a liaison for assigned clients with internal departments such as sales, solutions and technical support, often needing to bridge the gap between technical and non-technical users
• Partnering with the client to understand existing, new or future initiatives and developing a project plan with internal teams to support the client’s requirements
• Project management of new or existing product implementation with collaboration between internal Development, Production and Analytical teams with use of platforms such as Smartsheet, SharePoint, OneNote and JIRA

Berwyn, PA

• 4R Representative of The Vitamin Shoppe and Performance Bicycle Accounts, with similar responsibilities to Client Manager
• Responsible for Weekly Calls, Weekly Business Analysis and Quality Assurance of weekly deliverables to clients
• Performed ad-hoc and root-cause analysis to resolve client concerns as well as internal team concerns
• Project management of new or existing product implementation with use of Smartsheet, SharePoint and JIRA
• Communicate technical issues to clients and coordinate new and existing projects across departments, often serving as a liaison between technical and non-technical users
• Managing and coordinating Software Development and Production meetings and projects to improve productivity and efficiency

Berwyn, PA

• Responsible for QA of weekly deliverables for multiple clients
• Perform ad-hoc and root cause analysis to resolve client concerns by using existing reports or building SQL queries
• Responsible for submitting JIRA requests based on customer or internal business needs
• Responsible for the QA of any changes to production including routine updates to new product implementation
• Generate and post weekly status reports for clients to review certain metrics

Created and modified Microsoft Office documents Performed general clerical duties including but not limited to photocopying, faxing, mailing, and filing Coordinated and maintained records for staff office space, phones, parking, company credit cards and office keys Set up and coordinated meetings and conferences

Supervised facility operations and proceduresAdministrative Data EntryAuthorized student consent waivers, intramural rosters and CPR certificationsResponsible for opening and closing the facility as well as the safety of all patrons

Conducted analysis of the frequency of facility usage and designed the new master schedule of operational hoursPerformed various data entry and data analysis tasks for Director of Recreation ServicesDesigned and distributed health pamphlets throughout the universityDirected Health Fair activities throughout the campus

Documented and filed client insurance claimsCalculated balances and reviewed completed documentation for errors