Nina C. Email & Phone Number

Texas, United States

Texas, United States

Certified Transformation and Recovery coach, helping others navigate and integrate challenging life experiences, in addition to facilitating personal roadmaps, goal setting and accountability. 90% of my clients have achieved significant measurable growth and achievement as a direct result of our coaching relationship.

Certified Transformation and Recovery coach, helping others navigate and integrate challenging life experiences, in addition to facilitating personal roadmaps, goal setting and accountability. 90% of my clients have achieved significant measurable growth and achievement as a direct result of our coaching relationship.

Bridgeton, Mo

Responsibilities include tier 2 network security support. and Compliance Management. Managed the planning and coordination of the Cyber Security and tier 2 network support to ensure regulatory compliance, Conducted monthly, quarterly, and annual security assessments and audits. Responsible for developing and documenting processes for Cybersecurity roles and responsibilities. Proficient in identifying weaknesses in networks and providing optimal solutions. Contributed to the development of an automation process that assessed ongoing and emerging IT risk and process gaps , decreasing non compliance by 98% within 2 years.Built strong cross-functional relationships, ensuring network compliance with corporate security standards, achieving a 98% compliance rate across all security assessments.Utilized consultative problem-solving to reduce incident resolution time by 15%, strengthening internal collaboration and boosting overall client satisfaction.Assisted in the development and implementation of automated solutions to streamline the process of compliance deliverables which saved on average 180 hours quartertly.

Bridgeton, Mo

Responsibilities include supporting all phases of the software development lifecycle including requirements analysis, software development, testing, release planning, deployment, defect management and production support for the Acme and CBB Cal production environment.Participate in requirements analyses with Network Operations business clients to remedy defects in addition to discussing and scheduling new functionality requests.Support of system and UAT testing in collaboration with interfacing application teams..Ongoing support of user issues including identifying and troubleshooting application defects.User Account Management (UAM) Administrator with responsibility for ensuring application compliance with security policies as defined by the Corporate Compliance Team and performing annual assessments of the applications security compliance artifacts.Collaborated with business clients to identify system issues and deliver tailored solutions, resulting in a 30% reduction in system downtime and improving client satisfaction.Managed the full lifecycle of software development projects, ensuring 98% of projects were delivered on time and under budget, meeting critical business objectives.Led cross-departmental collaboration to support tri-annual releases, driving a 20% increase in system reliability and strengthening client relationships.Consulted with clients to address production support issues, contributing to a 15% increase in user satisfaction scores through effective troubleshooting and issue resolution.

Implement application analysis support to include defect management and release management support for the OMS production environment, while overseeing the development of repeatable scripts for Rapid Deployments using SQL scripting.Engage in the approval process for application production changes in coordination with U-verse change control board.Schedule production defect fixes for monthly application suite releases in collaboration with project managers, program managers and release management teams.Participate in requirements analyses with business clients and rapid deployment teams to push changes to application reference tables via the rapid deployment process.Act as the RIM Record Agent responsible for the evaluation, inventory validation, ownership attestation, and holding or purging of records according to the timeline and criteria.UAM Administrator responsible for ensuring application compliance with security policies as defined by the Corporate Compliance Team and performing an annual assessment of the applications security compliance artifacts.Track and reconcile estimates vs. actuals for OMS application.Responsible for ensuring program functionality and preparing complex technical and status reports. Provided consultative support to business clients, facilitating requirement analysis and defect management that reduced production defects by 25%.Played a key role in developing and implementing rapid deployment scripts, cutting project deployment times by 15% and improving system functionality.Led security compliance initiatives, achieving 100% adherence to corporate security policies and strengthening trust with stakeholders.Collaborated with cross-functional teams to enhance process efficiency, contributing to a 20% increase in team productivity by streamlining operations.

Managed and oversaw the daily functions of all work units within the office, including office management, implementation of procedures, records management, and accounting functions.Initiated the review, interviewing, hiring, training, and performance management of staff; managed employee personal files; created job postings for open positions and posted to job boards as needed.Monitored office budget, staffing, and equipment needs on a regular basis.Executed financial functions including payroll, account payables and receivables, billings, invoicing, payroll processing, bookkeeping and general ledger.Conducted monthly employee meetings in order to maintain open communications with staff. Implemented the auditing and purchasing of all office and supplies direct from vendors or websites.Managed and maintained calendars, social agendas, and appointments.Created and prepared a variety of materials including letters, procedure manuals, forms/files, memoranda, confidential reports, and spreadsheets.Drove operational efficiency by optimizing vendor relationships and streamlining office procedures, achieving a 10% reduction in operational costs.Managed staff recruitment and retention efforts, reducing turnover by 20% and creating a more productive work environment.Established strong vendor partnerships, resulting in improved contract terms and cost savings, which contributed to the company’s profitability and operational efficiency.

Missouri

Provided extensive quality customer service while managing call handling times, meeting sales objectives and maintaining billing accuracy.Assisted customers in the education of various product specifications and demonstrations regarding proper functioning and usage of products. Provided customers updates and guidance in the latest product releases and promotions.Ensured the completion and follow-up on communication commitments made during contact with customers.Performed multiple tasks simultaneously, including but not limited to customer communication, document processing and computer usage.Consistently exceeded monthly sales targets by 15-20%, driving revenue growth through effective product consultations and upselling strategies.Maintained a 90% customer satisfaction rate, building long-term relationships that increased customer retention and repeat business.Assisted in executing promotional campaigns, contributing to a 25% increase in sales during key marketing periods through effective customer engagement and follow-up.