Ninad Karbelkar Email & Phone Number

Mumbai, Mh, In

Mumbai, Maharashtra, India

In my role as Vice President Program Management , I drove product engineering & program management across all product stacks. I successfully enhanced marketability & user experience of our flagship product, Finexa, leading to a significant increase in customer satisfaction ratings. Roles and Responsibility :- • Product Engineering and Program Management for Finexa, POP BO, LearnGenie.• Drive Product Engineering: Driving the development of customer-centric features for the Finexa product, enhancing its marketability and user experience.• Program Management: Oversaw program management across all the Finlabs product stacks, ensuring alignment with strategic goals.• Strategic Planning: Created and implemented project & program-specific strategies that guide development and execution.• Program Monitoring: Continuously monitored programs to ensure adherence to deadlines & quality standards.• Project Documentation: Driving comprehensive project documentation throughout the project lifecycle, ensuring clarity and compliance.• Multi-Project Management: Successfully handled multiple projects & initiatives simultaneously, prioritizing tasks effectively.• Reporting: Developed and provided dashboards & reports to executive management, highlighting key metrics and progress.• Stakeholder Engagement: Fostered strong relationships with stake holders to ensure collaboration & alignment on project goals. Improved customer satisfaction ratings from 3.5 to 4 [scale of 5] . • Team Mentorship: Mentor team members, providing guidance and support to enhance their skills & career development.• Hiring: Driving the resource hiring initiatives across the organization.• Process Improvement: Driving the process improvement across the organization by implementing the industry best practices to improve overall delivery quality (ex SonarQube implementation, etc ). This reduced the bug count by 20%Clients: Muthoot, Kotak Mahindra , Bandhan , BOI Shareholding Ltd,, Protean e-Gov .

Mumbai, Maharashtra, India

As a Service Delivery Manager, I have overseen ICX customers across the APAC, MEA, andEU regions from an end-to-end perspective.• Visited Shanghai office for Brainstorming with the Product Development team for making product more market fit. • Act as the primary point of contact for customers. Handled clients in India, Europe, Middle East and South Asia.• Manage project and release schedules to monitor client needs .• Foster positive relationships with clients.• Track client support tickets and adhere to business policies. Worked tirelessly with internal teams and client to bring support tickets to single digit (less than 10 from approx 300). • Oversee service level agreements(SLAs). Ensured that there were 0 SLA breaches. • Provide internal reports on release status, highlighting potential issues ,risks ,timeline delays, and budget progress(especially regarding manpower).• Prioritize release planning.• Mentor and coach the Services Team. Coached 3 team members to prepare them for their next role. • Support pre-sales activities.• Ensure timely resolution of technical issues, offer feedback on resource performance, and drive release progress.• Weekly management reporting (client and internal).• Secured new business worth 300 K USD from the clients.Handled below ICX customers 1. NxtDigital Ltd. Mumbai, India.2. DishHome Ltd. Kathmandu, Nepal3. MNC Vision Ltd. Jakarta, Indonesia4. True Visions Ltd. Bangkok, Thailand5. Orbit Showtime Network (OSN) – Dubai, UAE6. Telia Ltd. Oslo, Norway7. Allente Ltd. Oslo, Norwayo Key Achievements:1. ICX version upgrades to recent version for APAC customers True Visions (2022), NxtDigital(2020) and DishHome (2020).2. Streamlined, Reorganized and strengthening various internal processes (Incident triage,SOW process, Hiring process) to improve quality and enhance departmental efficiencies.

Mumbai

Offshore Program & delivery management for the programs. • Customer Management.• Working closely with our Sales team to identify various areas of growth. • Working with client IT team to plan delivery of the program.• Driving roadmap for enhancements and service improvements on the projects in accordance with clients Program plan. • Management reporting to Program Director• Work with Client program manager to understand business requirements and coordinate solution delivery to meet the requirements.• Review of Tech Mahindra deliverables • Formulate and drive quality plans for the program• Reviewing & approving contracts, estimates, plans & strategies• Managing the P & L for the programs. I have consistently met or exceeded the EBIDTA target of 22% set the organization. • I was selected in my unit to drive/manage the prestigious 2 Google projects namely Messaging and Voice, RCS due to my strong technical and management skills. • Oversaw operations for a unit of over 1000 members while managing delivery effectively.• Spearheaded an initiative that resulted in a $1 million cost reduction for my business unit.

Mumbai Area, India

Mumbai Area, India

Mumbai Area, India

Mumbai Area, India

Deputed to Tata Infotech

Mumbai Area, India

Software Programmer

Mumbai Area, India

Software Development

Master Of Computer Applications - Mca, Computer Science, First Class

A Master of Computer Applications (MCA) is a three-year postgraduate degree program that focuses on the practical and application-oriented.

Bachelor Of Science - Bs, Chemistry, Second Class

Activities and Societies: A Bachelor of Science (B.Sc.) in Chemistry is an 3 year graduation degree program that teaches the fundamental.

High School Diploma, High School/Secondary Diplomas And Certificates, First Class Distinction

Activities and Societies: Science exhibitionSSC