Talentcare is a recruiting and retention firm focused exclusively on healthcare. Our model is highly disruptive to the (tired) way healthcare recruiting has been done. Our aim is to build a great team for our clients so they can execute their organization's healthcare and service mission. Talentcare is different in that we:- use big data, predictive analytics and assessments to predict fit, performance, and retention- profile each role, creating a standard that can be "cloned" during recruiting- assess with validated industrial psychology: work style/personality, culture fit, and problem-solving- create customized talent pools in advance of our clients' hiring needs- focus with our clients on the broader "people picture" with a data-driven approach- can address all of our clients' roles, clinical and non-clinical, senior and junior- structure our fees to keep total costs low and share risk with our clients in long-term relationships.Our nationwide client set represents all areas of the healthcare industry: providers of care, payers and population managers as well as service providers to the healthcare industry

- Executive level management of 700+ employees in the US, India, and Philippines- Utilized Continuous Improvement methods to increase production facility efficiency by 20%- Used Lean Six Sigma strategies to reduce average service delivery time by 15%- Collaborated with internal team members on project and program management and led project initiatives for process improvements for the organization - Worked closely with technology teams to map out and improve customers’ service experience- Responsible for fiscal expenditures, budgets, and profitability of all facilities and programs- Developed and exceeded production and product quality service level agreements- Planned and executed a strategic staffing plan to reduce labor costs by 40% - Provided analysis of all revenue and expense reports, and recommended changes as necessary to CEO - Reviewed and renegotiated vendor contracts resulting in savings of 15% - Conducted client satisfaction visits to maintain and grow existing business by 20%- Managed domestic sales team, including new hire onboarding, technology set-up, and IT support

- Provided efficiency solutions to process and work flow management- Developed new company-wide KPI and reporting mechanism with a focus on timely product delivery - Managed company-wide projects and programs to ensure timely completion and successful delivery- Built consensus amongst executive level stakeholders to drive company initiatives- Utilized CI methodology and internal metrics to reduce costs by 25% and streamline LEAN operations - Led initiative to offer successful new product lines in digital marketing- Identified industry trends and create go-forward plans based on internal data analysis- Developed and implemented employee incentives and retention programs to reduce turnover- Reduced subscription cancelation rates by 30% and new client on-boarding time by 80% - Management and strategic planning led to an increase in company revenue by 50%- 20%-30% revenue growth and 100%+ EBITDA growth every year for 3 years- Employee of the Year award for 2012

- Client relations and business development; market research; identifying new markets; strategic planning- Business set-up; recruiting and hiring practices; policies and procedures development- Workflows; call list segmentation; CRM and database improvements- Seminars on debt management, education loans, and college affordability- Sales/call center scripting; analysis of reports and metrics

- Oversaw operations of over 100 sales and customer service team members at multiple locations producing 90% of $30M company revenue and $1B in clients’ loan originations- Performed annual budget planning, revenue forecasting, and audit and compliance reviews- Oversaw business development operations and marketing strategies including new regional banking partnerships - Established marketing and promotional strategies, policies and procedures, and training programs- Advised clients on technology builds and identified requirements for product development and platform upgrades - Analyzed and interpreted sales data to counsel clients on sales, marketing, and loan conversion strategies - Exceeded sales and service goals, and developed and implemented programs which increased team productivity by 30% in a commission-based environment- Increased School Loans Corporation’s internal loan portfolio by 1000%

- Managed a diverse team of 110 callers which raised over $6M in two years- Supervised fundraising operations including developing incentive programs, writing call scripts, conducting audits, verifying donor pledges, and managing donor relations- Developed and implemented quality assurance programs that increased sales and customer satisfaction- Established staff performance goals, prepared performance appraisals, and developed and implemented employee retention programs leading to a 25% reduction in employee turnover