Nina Grunau Email & Phone Number

Walsall, Gb

∙ Customer Service Advisor ∙ Dealing with and processing Dropship orders through multiple online retail platforms.∙ Liaising with 3rd party warehouse.∙ Processing trade orders for Little Trade Customers and Big Customers. ∙ Updating stock levels and prices for Trade Customers ∙ Stock control∙ Managing production times including production tracker. ∙ Transport Booking for orders placed within agreed delivery times.∙ Maintaining good relationships with Trade, Transport and Dropship Customers. ∙ First point of contact for all Trade Customers and Haulier Companies. ∙ Processing and managing any replacements for all customers. ∙ Managing all PODs for the Accounts Team.∙ Monitoring payments made through the main company website. ∙ Working with the Sales, Design, and Operational Management Team in order to bring out new stock onto the market- this includes mapping, manufacturing, and sampling.

Birmingham, England, United Kingdom

• Achieved an increase in customer satisfaction by giving out the the best service to each customer• Oversaw teams and customer feedback• Dealt with any enquires or complain while on shift• Reported to Team Leader or Manager on the shift of any issues or complains within the restaurant• Managed a small team if the Manager or Team Leader was not present• Set out breaks and ensured all tasks are performed on time• Cash handlining, cleaning and serving

Birmingham, United Kingdom

• General Administration• Greeting candidate and clients• Setting up conference room for workshops• Answering and logging in call onto Firefish• Directing calls to the right recruitment consultant• Creating visit pack and bags for clients and candidates• Pre-screening candidates both on call and face to face, directing them to the right recruitment consultant• Inputting candidate and client details into Firefish• Ensuring all the information on the system regarding candidate and clients are up to date• Scheduling social media campaigns in advance on social media platforms• Creating new job vacancy social media posts• Editing and sending email campaigns for clients and candidate• Recording, editing and scheduling video contact such as; Job of the week and Job Vacancy’s.• Overlooking and checking all the social media campaigns sent through the marketing agency• Editing content sent through the marketing agency to meet the company standard• Hold weekly marketing meetings with the director• Supporting the director with additional marketing campaigns• Monitoring consultant’s social media presents and itseffectivenessUse of - Hootsuite, Adobe Creative Cloud, Microsoft and more

Leicester

• Dealt with Pre-production, production and postproduction of three radio show; Intermission, Outermisson and Catalyst• Produced and presented radio shows within the Demon FM studios & outside broadcasts.• Managing the broadcast both online and on 107.5FM• Set up desks, mixers and microphones• Ensured all the volume levels when online are within the guidelines• Scheduling music and voiceovers when needed• Interviewer guest e.g. Leicester Comedy Festival• Creating opening and closing voice-overs in case of any emergency’s• Ensured all the content created for the show is not breaching the Ofcom TV and Broadcasting License

Birmingham, England, United Kingdom

• Achieved an increase in customer satisfaction by giving out the the best service to each customer• Oversaw teams and customer feedback• Dealt with any enquires or complain while on shift• Implemented ‘Kid’s Sundays play area’ in order to increase the sales and revenue• Reported to Team Leader or Manager on the shift of any issues or complains within the restaurant• Managed a small team if the Manager or Team Leader was not present• Set out breaks and ensured all tasks are performed on time• Cash handlining, cleaning and serving

Leicester, United Kingdom

• Ensured all the content created for the show is not breaching the Ofcom TV and Broadcasting License• Operated a camera within the studio and outside of the studio in order to create Live streams and Youtube video material• Created Graphics for a short sport show• Used the in-house Graphics equipment in the gallery to produce and set up the graphics for the show• Followed the Spot show inputting and outputting graphic throughout the live stream• Worked directly with the Director, Lightening and Sound team in order to prevent any small issues when life• Managed the camera operator outside of the gallery, making sure they follow the show plan and the camera movement reflect to Directors vision