Nina Grunau Email & Phone Number

Walsall, GB

∙ Customer Service Advisor ∙ Dealing with and processing Dropship orders through multiple online retail platforms.∙ Liaising with 3rd party warehouse.∙ Processing trade orders for Little Trade Customers and Big Customers. ∙ Updating stock levels and prices for Trade Customers ∙ Stock control∙ Managing production times including production tracker. ∙.

Birmingham, England, United Kingdom

• Achieved an increase in customer satisfaction by giving out the the best service to each customer
• Oversaw teams and customer feedback
• Dealt with any enquires or complain while on shift
• Reported to Team Leader or Manager on the shift of any issues or complains within the restaurant
• Managed a small team if the Manager or Team Leader was not present
• Set out breaks and ensured all tasks are performed on time

Birmingham, United Kingdom

• General Administration
• Greeting candidate and clients
• Setting up conference room for workshops
• Answering and logging in call onto Firefish
• Directing calls to the right recruitment consultant
• Creating visit pack and bags for clients and candidates

Leicester

• Dealt with Pre-production, production and postproduction of three radio show; Intermission, Outermisson and Catalyst
• Produced and presented radio shows within the Demon FM studios & outside broadcasts.
• Managing the broadcast both online and on 107.5FM
• Set up desks, mixers and microphones
• Ensured all the volume levels when online are within the guidelines
• Scheduling music and voiceovers when needed

Birmingham, England, United Kingdom

• Achieved an increase in customer satisfaction by giving out the the best service to each customer
• Oversaw teams and customer feedback
• Dealt with any enquires or complain while on shift
• Implemented ‘Kid’s Sundays play area’ in order to increase the sales and revenue
• Reported to Team Leader or Manager on the shift of any issues or complains within the restaurant
• Managed a small team if the Manager or Team Leader was not present

Leicester, United Kingdom

• Ensured all the content created for the show is not breaching the Ofcom TV and Broadcasting License
• Operated a camera within the studio and outside of the studio in order to create Live streams and Youtube video material
• Created Graphics for a short sport show
• Used the in-house Graphics equipment in the gallery to produce and set up the graphics for the show
• Followed the Spot show inputting and outputting graphic throughout the live stream
• Worked directly with the Director, Lightening and Sound team in order to prevent any small issues when life