Nina Hancock Email & Phone Number

Temecula, CA, US

Remote

• Consulting with Microsoft to manage the transition of the Glint customer base to Microsoft Viva, ensuring a smooth and successful migration process.
• Driving revenue retention and expansion for Microsoft strategic accounts, leading to increased profitability and customer satisfaction
• Project managing the commercial transition and data migration for key accounts, demonstrating strong organizational and communication skills

San Diego County, California, United States

• Enabled leading companies to deliver cutting-edge flexible benefits programs at scale
• Managed a large Book of Business, complex deployments, and high volume of customer interactions
• Developed expectation management skills in delivering a brand new product to customers

London, United Kingdom

• Led the growth of the EMEA Customer Success Practice in London, hiring and developing 7 Customer Success Coaches
• Accountable for the EMEA Book of Business, increasing ARR from $8m to $12m with a 115% Net Retention Rate & 90% Gross Retention Rate
• Collaborated with Sales, Product, Marketing, and Support to drive customer success outcomes

London

• Led the redesign of the Customer Journey to provide tailored offerings to diverse customer segments
• Onboarded and drove product adoption across SMB, Mid-Market, and Enterprise customer base, doubling the Book of Business from $4m-$8m ARR in 2017
• Designed and embedded approach to managing our Book of Business

London, United Kingdom

• Spearheaded the design of Yammer's and Microsoft's O365 methodology for driving product adoption, resulting in successful rollouts for European Commission, IKEA, British Gas & BP
• Secured and featured in public case studies for customers like British Gas and Rugby Football Union, showcasing the impact of our solutions
• Achieved top performance award two years in a row, leading to a promotion within one year of joining Microsoft

London, United Kingdom

• Managed projects using Prince2 methods, enhancing project delivery for a large government department
• Promoted to design and implementation lead for quick adaptation to client's business processes and software modules
• Developed and delivered training on solutions, identified internal operational improvements, and received the 'Quarterly Achievement Award' in 2011

London, United Kingdom

• Led the PMO on a large-scale business and technology transformation program within transport security, collaborating with Deloitte consultants
• Promoted to manage engagement with end users in the Business Change team, recognized for successful change implementation
• Managed program control in a Prince2 environment, ensuring timely delivery of project milestones

Msc, Political Sociology, Merit

- Specialised in sociological theory, human rights and globalisation - Achieved the highest result for my year in sociological theory.

Bsc, International Relations & History

Specialised in International Political Theory and Early 20th Century European History; including the arms race and lead up to the Great.