I am a financial services professional with over 20 years’ experience in the funds management and retail banking industries. I have a broad range of capabilities, with experience spanning people leadership, strategy development, client experience, complaint resolution, project management, operational excellence, product management and finance. I have spent my career to date with three organisations: Milford Asset Management, Westpac and EY.My specialities are: - passion for the customer, including client experience design and uplift, complaint resolution and process simplification- logical thinking and problem solving- strong verbal and written communication skills- stakeholder engagement and influencing across a business- project management- sound financial and commercial acumen- strategy development, implementation and storytelling.