Nina Jones

Nina Jones Email and Phone Number

I help organisations achieve sustainable growth by putting the customer in the centre of everything they do @ Fidelity International
london, london, united kingdom
Nina Jones's Location
Newbury, England, United Kingdom, United Kingdom
Nina Jones's Contact Details

Nina Jones personal email

n/a

Nina Jones phone numbers

About Nina Jones

I have extensive experience in enabling organisations, within multiple industry sectors, to successfully put the customer into the centre of everything they do to achieve sustainable business success.I always create a strategic framework to enable the business understand how the customer fits into the organisation's vision and how all of the internal functions therefore impact the achievement of the vision. From this I and my teams work with all of the business functions to align their daily operational business (both processes and peoples' mindsets!) to the vision.

Nina Jones's Current Company Details
Fidelity International

Fidelity International

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I help organisations achieve sustainable growth by putting the customer in the centre of everything they do
london, london, united kingdom
Website:
fidelityrecruitment.com
Employees:
7459
Nina Jones Work Experience Details
  • Fidelity International
    Head Of Adviser Experience
    Fidelity International May 2019 - Present
    London
    Helping Fidelity International put the Independent Financial Adviser into the centre of everything we do to ultimately ensure a sustainable business. We work with all of the functions across the organisation to balance both the Adviser and internal Fidelity needs to create advocates of the Fidelity Adviser Solutions brand.
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  • Solo Ocho Limited
    Founder
    Solo Ocho Limited Sep 2013 - Present
    Newbury, Uk
    Solo Ocho is passionate about assisting organisations create advocates for their brands. This is achieved through enabling the whole organisation to understand how and where they are having an impact on the customer, explore what potential there is for everyone to contribute to creating brand advocates and then making it happen!
  • Microsoft
    Director Of Customer Experience
    Microsoft Dec 2016 - Sep 2018
    Reading, United Kingdom
    It is my role to understand what our customers and partners are trying to achieve as their business outcomes and therefore what they need from a relationship with Microsoft. My team and I work across the company to bring lots of different parts and people in Microsoft together to make changes internally to help our customers and partners to be even more successful.
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  • Jaguar Land Rover
    Global Director, Customer Experience
    Jaguar Land Rover Jul 2014 - Nov 2016
    Coventry, United Kingdom
    I am responsible for ensuring Jaguar Land Rover continues to strive to meet global owner expectations of their Jaguar and/or Land Rover ownership experience so that they can feel they can be advocates of our brands.I have created the Global Owner Experience strategy and work with 21 Markets to implement operational practices to achieve a Global Owner Experience to be individually delivered.
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  • Berkeley Homes Southern
    Head Of Customer Experience
    Berkeley Homes Southern Jan 2013 - May 2013
    Billingshurst
    To provide an understanding of the Customer Experience thoughout the home purchase and ownership journey.
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  • Porsche Cars Gb Ltd
    Head Of Customer Experience
    Porsche Cars Gb Ltd May 2005 - Dec 2012
    Reading, United Kingdom
    My ulitmate objective is to provide advocacy derived revenue increase within the entire Porsche purchase and ownership experience.
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  • Ford Motor Company
    Variety Of Job Roles
    Ford Motor Company Feb 1999 - May 2005
    I held a variety of job roles within Ford Motor Company, which include:- May 2003 - May 2005European Market Representation Manager- May 2001 - May 2003Loyalty Manager, Ford of Britain- February 1999 - April 2001Commercial Vehicle Account Manager
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  • Michelin
    Account Representative
    Michelin 1995 - 1999
    View

Nina Jones Skills

Customer Experience Change Management Customer Advocacy Net Promoter Score Organizational Effectiveness Voice Of The Customer Crm Aftersales Sales Management Customer Service Customer Retention Brand Loyalty Strategy Business Process Dealers Stakeholder Management B2b Leadership Call Center Development Business Strategy Business Planning Customer Satisfaction Business To Business Customer Relationship Management Prosci Change Management Practitioner

Nina Jones Education Details

Frequently Asked Questions about Nina Jones

What company does Nina Jones work for?

Nina Jones works for Fidelity International

What is Nina Jones's role at the current company?

Nina Jones's current role is I help organisations achieve sustainable growth by putting the customer in the centre of everything they do.

What is Nina Jones's email address?

Nina Jones's email address is ni****@****e.co.uk

What is Nina Jones's direct phone number?

Nina Jones's direct phone number is +142588*****

What schools did Nina Jones attend?

Nina Jones attended University Of Portsmouth.

What are some of Nina Jones's interests?

Nina Jones has interest in Children.

What skills is Nina Jones known for?

Nina Jones has skills like Customer Experience, Change Management, Customer Advocacy, Net Promoter Score, Organizational Effectiveness, Voice Of The Customer, Crm, Aftersales, Sales, Management, Customer Service, Customer Retention.

Who are Nina Jones's colleagues?

Nina Jones's colleagues are Juliana Jules Guimaraes De Andrade, Hamza Lahboub, Anish Singh, Cindy Ma, Sachin Bhatia, Jiya Chawla, Nikhil Lamba.

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