Nina Kari Email & Phone Number

Finland

Helsinki, Uusimaa, Finland

As an Application Specialist, I handle electronic service requests from our customers through our support portal, ensuring a positive customer service experience. I also support our consultants by assisting with additional tasks requested by our clients when needed.

Helsinki, Uusimaa, Finland

I have an opportunity to learn and see a new view to Laura's versatile business! In this position I'm ensuring a smooth everyday life in our offices. I'm responsible of the B2B and B2C customer service in Finnish and English and International job advertisement coordination and partnership communication.I handle the monthly billing and give support to our wonderful Sales people, e.g. forwarding or reporting leads. I also make sure that we make successfull implementation of our customer's recruitment campaigns together with our experts.

Helsinki, Uusimaa, Finland

The Customer Experience Lead is a pivotal role within an organization, dedicated to overseeing the strategic planning and execution of customer experience initiatives. This individual is responsible for the comprehensive analysis of customer interactions, driving improvements, and communicating findings and recommendations across various departments. By collaborating with diverse stakeholders, the CX Lead ensures that customer needs and expectations are not only met but exceeded.Key Responsibilities: - Enhancement of Customer Satisfaction: Develop and implement innovative strategies aimed at boosting customer satisfaction levels. - Analysis of Customer Feedback: Collect, analyze, and interpret customer feedback and data to inform better decision-making processes. - Optimization of Processes: Identify and amend any processes that adversely impact the customer experience, ensuring a seamless and positive customer journey. - Cross-Departmental Collaboration: Work alongside different departments to ensure that customer experience remains a top priority across the entire organization. - Metrics and Monitoring: Establish and track key performance indicators (KPIs) to assess and enhance the customer experience continually.By rigorously analyzing customer feedback and fostering an organizational culture of continuous improvement, the CX Lead plays a critical role in shaping a customer-centric ethos that permeates every level of the company. This role not only requires a deep understanding of customer dynamics but also demands exceptional interpersonal skills to galvanize different departments around a common vision of unparalleled customer service.

Pasila, Finland

As a Service Coordinator I was a link between the customer and the coder :) I worked with a highly skilled (and fun) team and a smooth recruiting program (SaaS) called LAURA. I had the opportunity to use my skills in project management, customer service, solution consulting, business support, service design and product management. I was a project manager in implementation of new recruiting programs for customers and I also taught the program for admins and users. In these projects I learned various business models and industries.

Järvenpää

Vocational and preparatory training for young people and adults who need individual support for their studies in Business Administration; Accounting, Payroll, Marketing, Service design, etc.. I was in a group with approximately 15 students who I supported in their studies in different ways according to their individual needs. Supporting was done in present, online, offline and remotely using all possible communication tools. Every day and hour was different and that was very rewarding. Students learnt from me, and I learnt from them even more. I was also a Digi mentor in Spesia, which means that I helped staff in all digital issues. I also had the privilege to be a member in different projects in Spesia, working with virtual reality and its possibilities for students who need individual support for their studies, was one of them.

As a Change Designer at Tamora Muutosmuotoilu Oy my focus was in the interaction. And by designing those interaction areas, there are three touchpoints that we all have to be focused on: social, physical and digital. In Tamora Muutosmuotoilu Oy we were implementing Design Thinking into those areas of interaction. We had to make those areas alive, so that anyone who steps into that area of interaction is also a service provider and a customer at the same time. We needed to design services so that the interaction was fluid and everyone could do meaningful things. Together.

Finland, Helsinki

As a Head of Business Support in the ICT department I led a strong and highly motivated team that covered various areas that assist the smooth running of the omnichannel retail business. In this work you have to be an effective communicator at all levels, with a naturally analytical approach to ensuring the right outcome, with an eye for detail, quality and meeting objectives. The most important task of a supervisor is to enable the team members to work on their highest level of their skills and beyond. With the team we were able to radically drop the amount of open tickets and fasten the solution time. Our team had a strong understanding of the omnichannel system architecture from the business point of view. We helped the business by solving the tickets, participating in developing and testing and by training the end users of the systems.I had the great honor to see what motivated and dedicated employees can do in a short period of time. Unfortunately there was not enough time, so I also witnessed the bankruptcy of Anttila. In Anttila I learned more than any school could have taught me.

Helsinki, Finland

My responsibilities included eCommerce and omnichannel Customer Service in online stores netanttila.com, kodin1.com and citymarketi.fi. Developing customer experience as a manager of the Call center and member of eCommerce board. Participated in Customer Service projects as a specialist, a project manager and a project owner. Managing (shift planning, employment contracts, training) and leading Customer Service experts and recruiting new ones. Getting sick leaves down and job satisfaction up.

My responsibilities included management of retail of online-shop kodin1.com. I was a project member in changing the eCommerce platform of kodin1.com. As a sales manager I was responsible for sales and opening of the new platform, which was a success. Job satisfaction increased in our team when I was a sales manager, which had a positive impact on sales as well.

My responsibilities included sales of home decoration of online shops netanttila.com and kodin1.com. As a board member of eCommerce I participated in the development of eCommerce of Anttila. With our team we got our job satisfaction up, which was seen in positive development of sales. I was a supervisor of our team.

I was responsible for the job satisfaction of 18 customer service experts and of customer experience of online-shops Customer Service of Anttila with two other colleagues. I was a project manager of Anttila in changing our call center system of our eCommerce Customer Service. We got sick leaves down, job satisfaction up, contact duration shorter and customer satisfaction up.

Helsinki Area, Finland

As an assessor I was one of three members of a group that evaluate the based qualification of a student of vocational qualification. I have been a representative of both employee and employer. This was a great opportunity to have an insight of the newest studies in retail.

Tulevaisuusohjauksen Opintokokonaisuus (15 Op) - Future Guidance, Strategic Foresight, Future Counseling

Future guidance helps in identifying different options and developing an understanding of the factors that influence decisions..

Project Management, Ipma D

Change Designer

Vocational Qualification In Business And Administration, Customer Service And Sales

Kesko'S Supervisor, Business Administration And Management, Human Resources Management/Personnel Administration, General

Secondary School Graduate