Nina Kitadai Email & Phone Number

São Paulo, Brasil

Eu auxilio empresas a interagirem de forma confiável com seus usuários através da tecnologia.A idwall é referência em gestão de identidade digital na América Latina, reduzindo fraudes por meio de jornadas inteligentes e hiperpersonalizadas.

São Paulo, São Paulo, Brasil

Development of customer experience by working closely with vendor partners. I was responsible for growing the vendor’s traffic, negotiating purchases, brand investment plans (budgets, presentation of results and marketing), inventory management, demand forecasts, implementation of offers and promotions during events, and analysis to identify opportunities and drive the growth of the supplier and Amazon.com.br.

São Paulo, Brasil

São Paulo, São Paulo

• Management a portfolio of electronics industry clients such as Whirlpool, Electrolux, Arno and Mondial. Responsible for ensuring customer service from onboarding to all touch points, giving trainings about GfK products methodology and usability. Achievement of NPS +85 in Brazil.• I am in charge of translating clients’ expectations into solution through customized analysis, anticipating needs and generating relevant insights in order to grow their business and map opportunities to their brand.• Consulting presentations based on data analysis from retailers (product, price, volume, share, region, distribution and channels) and trends in the competitive environment.• Frequently looking for upsell and cross sell opportunities, supporting sales team during contracts negotiations and prospections. The SDA area grew 21% in revenue under my management and in 2020-2021 reached financial goal.• Creation and coordination of a project that encouraged our team of analysts to connect with each other, to share best practices and to exchange knowledge while we are working from home.

São Paulo Area, Brazil

» Monitoring and analysis:- Data analysis (product, volume, share, region and channels) and reports elaboration of Major Domestic Appliance, through retailers` information and filed visits.-Responsible for product categories management, data quality and trends following.» Presentation and Relationship building with clients:- Monthly report presentation to industry clients (Whirlpool, Electrolux, Samsung, LG, Midea and others), in order to help in their decision making.- Relationship building and new customer prospecting

São Paulo Area, Brazil

» Monitoring and analysis:- Data analyzes (product, volume, share, region and channels) and reports elaboration of electronic industry, through retailers` information and filed visits.-Responsible for Audio categories management, data quality and trends following.-Deployment and monitoring of process, that made possible to maintain the area activities on time» Presentation and Relationship building with clients:- Responsible to manage 5 clients, representing more than 20% of the department portfolio- Monthly report presentation to industry clients, in order to help in their decision making.- New customer prospecting and relationship building with clients such as Panasonic, Samsung, LG, Sony and others.

São Paulo E Região, Brasil

I worked on different projects which involved Geomarketing analysis. The aim of the studies was to understand specific regions (Demographics and Socio-Economic Data) in order to help the client to develop new business.Main projects:• Credit card processing company: Territories organization to commercial executives in Brazil, optimizing the reach according to the financial potential, location and distances of each client.• Airport management company: Implementation of a customized tool for market monitoring, considering economic and socio demographic metrics, in order to identify new business opportunities.• Eletronic Industry: Identification of potencial áreas to target product mix, product launches and promoters

São Paulo E Região, Brasil

Strategic management of the Hotel Investment Fund’s asset portfolio• I closely work with BTG Pactual to maximise shareholders rentability and share appreciation. In 2012 the quote achieved its pick, increasing 259% comparing to its first offer.• Development of strategies for pricing and commercialization of 600+ assets resulting, from 2011-2013, in 248 sales costing three times higher than purchase price.• I was in charge of analyzing the hotel’s portfolio performance using financial reports (P&L, Balance Sheet), hotel indexes and field visits.• Active participation in hotel councils meetings: indicating improvements, proposing solutions and bringing relevant information about the market.

São Paulo E Região, Brasil

Relationship building with investors and financial analysis:• I was responsible for intermediating the relationship between hotel operator and owners, resulting 100% renewal of the consultancy service contracts.• Analysis of the hotel’s operational and financial performance in order to ensure the best use of hotel resources for the investor’s benefit.• Accountability and deep relationship building, informing clients about all relevant activities of their property, the hotel industry and the competitive market.

São Paulo Area, Brazil

Customer service intern at boutique and restaurant