Nina Kosir Email & Phone Number

Chichester, England, United Kingdom

▪ Managed orders for the UK and German markets on client's official web shop and eBay.▪ Liaised with UK and German warehouses ensuring the orders were processed correctly and in a timely manner. ▪ Contributed to ongoing business activity including cancelling and refunding orders, checking and monitoring stock.▪ Maintained customer focus, contacting customers and dealerships to ensure smooth delivery of fitting and services.▪ Worked collaboratively with partner warehouses and… Show more ▪ Managed orders for the UK and German markets on client's official web shop and eBay.▪ Liaised with UK and German warehouses ensuring the orders were processed correctly and in a timely manner. ▪ Contributed to ongoing business activity including cancelling and refunding orders, checking and monitoring stock.▪ Maintained customer focus, contacting customers and dealerships to ensure smooth delivery of fitting and services.▪ Worked collaboratively with partner warehouses and third-party teams.▪ Dealt with eBay resolution centre to ensure disputes and cases were resolved.▪ Liaised and collaborated within the company to resolve issues and suggests improvements.▪ Operated cross-functionally, working with colleagues to exchange information and keep knowledge current.▪ Liaised with the backend TechOps team and sales team to resolve issues and improve sales.▪ Created process maps to upskill colleagues, including for future hires.▪ Improved processes across the business to create tools and manuals covering operating procedures and best practice. ▪ Onboarded and coached key personnel including managers and colleagues from related departments.▪ Acted as a deputy and step up to assume managerial responsibilities when required. First point of contact for team. Show less

Cambridge

▪ Developed a customer-centric approach according to company values. ▪ Successfully multitasked achieving personal goals, while guiding the team and coaching new hires to achieving team targets.▪ Effectively managed customer complaints and requests with consistent overall customer satisfaction over 90%.▪ Used analytical skills to identify areas of improvement such as drivers of dissatisfaction and implement solutions.▪ Performed exceptionally in all relevant KPIs such as… Show more ▪ Developed a customer-centric approach according to company values. ▪ Successfully multitasked achieving personal goals, while guiding the team and coaching new hires to achieving team targets.▪ Effectively managed customer complaints and requests with consistent overall customer satisfaction over 90%.▪ Used analytical skills to identify areas of improvement such as drivers of dissatisfaction and implement solutions.▪ Performed exceptionally in all relevant KPIs such as productivity (5-10% above target), quality (no less than 90%) and adherence to schedule (above 90%).▪ Negotiated customer complaints until resolved and escalated feedback accordingly to the relevant departments.▪ Completed additional training in managing customer expectations and interpersonal / feedback skills.▪ Coached new team members and provided shadowing sessions as a high performing agent.▪ Organizing team activities and events. Show less

• Delivered high-quality translations in English, German and Slovenian for various clients.• Ensured accuracy of technical, popular-scientific and scientific texts through proofreading and editing.• Collaborated with stakeholders to meet client requirements and exceed expectations.

Esher, England, United Kingdom

• Adhering to health and safety standards including child welfare, fire safety, hazards, and cleaning• Duties included providing support with homework, play date scheduling, purchasing food shopping, collecting, and managing mail & information, and phone handling

Dragomelj, Slovenia

English and German Teacher• Stakeholder management with regards to parents, teachers, senior management, and students• General Administration relating to data entry and scheduling/planning classes• Overseeing additional tutoring for students with special requirements • Operating in a professional manner, adhering to health, safety and child welfare policies

Trzin, Slovenia

English and German Teacher• Consulting with stakeholders such as teachers, PTA, students and the senior management team• Organising classes and activities for students to aid their education • Attending courses & seminars to further technical skills and ways of working

Maribor, Slovenia

• General administration relating to filing documents, data logging, phone handling, correspondence and distributing information