- Maintain existing clients, manage their requests and solve their problems;- Promote the products to existing clients;- Monitor and manage daily client volumes, and implement retention strategies;- Prepare reports and view cash flow receipts statements on demand;- Make contract amendments, assist in passing the KYC procedures;- Connect clients to the payment gateway, discuss procedures and technical details.

✔️ Achieved planned targets for attracting and engaging partners in collaboration with the company, resulting in a 50% increase in revenue. ✔️ Expanded the client base by 40% by fostering mutually beneficial collaboration terms and maintaining close interaction with company partners. ✔️ Executed multiple projects within the marketing department to engage partners and bolster loyalty towards the company. ✔️ Coached department employees to optimize their performance, offering guidance and fostering professional development.

✔️ Liaised with 400+ partner accounts generating up to 30% in annual revenue ✔️ Gathered customer needs and worked with product development teams to implement changes based on feedback ✔️ Built long-term relationships with new and existing partners ✔️ Designed motivational contests and initiatives to encourage high sales performance

✔️ Communicated with stakeholders in order to facilitate and coordinate the translation of education materials. ✔️ Performed various translation and interpretation duties from Russian into Indonesian, including written texts and localization.

✔️ Resolved customer complaints quickly and effectively, resulting in a 95% customer satisfaction rate. ✔️ Developed an online customer service survey to monitor customer service satisfaction.