Responsible of Business Operations, Marketing and Talents in Customer Experience unit. My duty is to make sure, that we have operative smoothness in place in our unit. I ensure that we are profitable today and in the future. My responsibility is to build maximal flexibility and network to staff our assignments by our own people in Finland, by our colleagues in nearshore and offshore as well as from subcontracting network. One of my targets is leadership team development initiatives coordination and giving support for team members related to these initiatives and all other topics like human resources and leadership related topics. I also coach and help our People and Business Leads to succeed in their work and drive open communication in our unit. From beginning of 2021 responsible of Marketing activities in our unit as well as Talent Program including recruitment, competence development, different training and graduate programs.

Responsible of Business and Strategy Development in Customer Experience Management (CEM) which is one of the Tieto's high growth businesses. In the core of our strategy is to create culture with shared consciousness, empowered execution and networked intelligence. My mission is to build and drive this organizational and way-of-working transformation which we call as CEM team-of-teams model. Goal is to help our unit and enable employee engagement, ultra-agility and innovation to drive business performance supported by strong leadership. Customer Experience Management: we provide digital services that enable seamless customer experience in all the touch points and channels for both B2C and B2B. Our focus offering areas are consulting, design and UX development, digital commerce, integrated marketing, advanced analytics and customer service. We create mobile first services with design thinking approach. We build capabilities that enable our customers to build omnichannel concepts and customer centric organisation. We help our customers to transform the way they develop digital services to agile and transparent model.

Head of Digital Services at Customer Experience Management start-up at Tieto. Our Digital Services unit is providing custom built digital channel & middleware solutions using agile design driven development with modern technologies. We always think Mobile first meaning mobile, hybrid and web applications and solutions and online service renewals. We offer complete chain from digital strategy consulting to designing concepts to building solutions and finally to continuous development and continuous services. My team have top talents that provide solutions, services, products and consulting to different industry areas.

Head of Mobile Experience at Tieto Finland Oy is . Heading ca. 100 professional mobile experts globally in Customer Experience Management, start-up inside Tieto. Team providing solutions, products and consulting for different industry areas.

My current position at Tieto Finland Oy is Manager, Enterprise Mobility. I'm heading 40+ professional mobile experts in Customer Experience Management, Front-end solutions. My team is providing solutions, products and consulting for different industry areas. In addition to line manager duties I'm also part of the sales, creating the best experience to our customers.

As Customer and Sales Director in Media & Entertainment Industry Unit in Tieto I was responsible for the customer relationship development and contact management for Finnish Media companies. As well sales growth generation, new offering introduction and managing sales were under my responsibility. My duties included also creating and managing the customer plan and customer business forecast and heading Tieto’s customer team. I was also responsible for selling Tieto’s Google Apps offering to all Media customers in Finland.

Head of the global organization in Mobile Devices R&D that was responsible for several development and support functions including following areas: Process & Quality, Delivery mentoring, Open source SW (OSS) and intellectual property rights (IPR), Project portfolio management, Staffing, Subcontracting, Competence development, Engineering environment i.e. SW configuration management and tools, and Security. My responsibility was to improve and maintain our operational capability to meet current and future business need; continuous improvement of our operations on all levels.

Negotiated and started first operations in offshore SW center in Ostrava, Czech Republic.