Nina Le Email & Phone Number

Austin, Texas, Us

• Help with product requirement research and identification.• Run and track weekly product planning meetings and engineering (scrum of scrums), identify improvements to managing product releases across teams, remove roadblocks, and ensure value is delivered to customers.• Support coordination of work between engineering leads/teams (Agent, Cloud, Chaos, etc)• Support Customer Success as required with technical information, document creation (product release notes etc), feature request and bug triage and escalation into engineering.• Support the Field as required with technical information, roadmap communication and coordination, and remove barriers within product holding back sales.• Support Marketing as required with technical information, joint authorship of product documentation and collateral, and support of embryonic product marketing work with marketing.• Work with CPO and CTO to assist in smart scale, growth of product and engineering teams and processes as Halcyon continues to evolve and grow.• Help in identifying and execution of process and project management improvements to improve Product and Engineering planning and execution.

Waterloo, Ontario, Ca

• Managed the development team that created and maintained CylanceENDPOINT, the flagship security software with AI and machine learning capabilities.• Led a diverse team of five managers and over 40 engineers, including developers, QAs, SDETs, and build engineers.• Hired senior and principal developers, as well as development managers, while instilling in them the confidence to lead and manage engineering teams.• Collaborated with internal and external stakeholders to optimize scope, budget, and timelines.• Planned, sourced, and improved security products while reducing costs.• Established coding standards to ensure that products were developed with secure software development principles, consistent with industry best practices.• Developed quality standards and implemented a software testing strategy.• Designed and prioritized the engineering roadmap to meet the goals and objectives set by the product teams.• Proactively mitigated risks and minimized the impact on future releases.• Managed releases of all endpoint protection products within the CylancePROTECT suite to ensure seamless deployment (On-Prem/Hybrid, Dell Threat Defense, and SmartAV).• Directed the Endpoint Unified Sensors team in creating and constructing unified driver and sensors for core products (CylancePROTECT-EPP, CylanceOPTICS-EDR, CylancePERSONA/CylanceAVERT-DLP).

Waterloo, Ontario, Ca

• Led CylancePROTECT Endpoint development team that provided support to over 9 million devices.• Collaborated closely with the Product team (PM/PO) to strategically plan the Engineering Roadmap.• Oversaw the release of CylancePROTECT, which included various components like the Driver, Agent, AI models, Parser, Memory Protection/Script Control, and more.• Orchestrated seamless coordination among multiple teams, facilitating integration, process development, and conducting comprehensive end-to-end integration testing which included teams from Driver, Agent, QA Integration, Cloud, and beyond.• Recruited and nurtured highly skilled technical engineering teams that consistently upheld the highest software quality standards.• Contributed to the successful delivery of new products, including CylancePERSONA (AI-driven Authentication and Behavioral Analytic to detect and prevent security breaches) and CylanceAVERT (Data Loss Prevention), expanding our product portfolio and enhancing our organization's capabilities.

Waterloo, Ontario, Ca

• Led the software development teams responsible for CylancePROTECT EPP and CylanceOPTICS EDR.• Managed the Sustaining teams for both PROTECT and OPTICS to increase product quality and improve customer satisfaction.• Collaborated closely with the Product team (PM/PO) to strategize and plan the Engineering Roadmap, ensuring alignment with product goals.• Led the planning and execution of automation and regression tests for every release to ensure high quality.• Coordinated cross-functional teams, facilitating integration, building processes, and conducting exhaustive end-to-end integration testing.• Recruited and built strong technical engineering teams that developed high quality software.• Actively participated in meetings with customer support, playing a pivotal role in swiftly resolving defects and customer issues identified in the field.

Waterloo, Ontario, Ca

• Designed and created test automation for flagship product CylancePROTECT Endpoint.• Led the QA automation team to provide the highest quality for Endpoint Protection products.• Assisted the Engineering Manager in managing the build pipeline on Jenkins, integrated with test automation, to maintain stable builds for each release.• Collaborated with the PM/PO/Dev team to create test plans and strategies for new features and enhancements.• Measured and assessed risk analysis with the Dev Team to ensure quality standards were met.• Identified, investigated, reported, and tracked defects to root cause. • Created and managed test pipeline in Jenkins to support daily and weekly builds.

Orlando, Florida, Us

• Designed and created test plans and test cases for Payroll and HR Web Application written in C# based on the business requirement documents (BRD), meet with team to create the proper Test Plans according to specifications and assign the proper estimate for completion.• Developed and automated test strategies, focusing on Empower’s next generation of Microsoft .NET applications.• Designed and developed .NET test case automation using appropriate tools, discuss Test Cases with team, and resolve any technical issues with the team. Write C# Unit Test, Coded UI Test using Microsoft Visual Studio 2010 Premium as tools.• Assisted other analysts in identifying and testing software defects using both black and white box testing.• Worked with MS Team Foundation Test Suite, automated test tools, test frameworks, and MS SQL Server database systems to test web applications.• Worked closely with Developer Team in finding root cause of bugs/defects.

Irvine, California, Us

• Evaluated and tested new or modified software programs and software development procedures used to verify that programs function according to user requirements and business rules for loanDepot, a 3rd generation online direct-to-consumer lender servicing multiple states.• Worked with business owners/BSA to develop and implement quality standards and test procedures (test plans, test cases) for customized application of Empower LOS (Loan Origination System). • Worked with App Support/BSA/DEV teams to troubleshoot and manage defects and proactively identifying risks to management.• Conducted compatibility tests with vendor-provided programs or 3rd parties products (CREDCO – Credit Report, DU/LP - Desktop Underwriter/Loan Prospector, Flood Service, DCheck, MERS – Mortgage Electronic Registration Systems, ComplianceEase).• Mentored and trained new QA members how to use Empower – Loan Origination System• Led multiple major Empower Upgrade projects. Recent compliance project implementation was CFPB (Consumer Financial Protection Bureau) in Feb 2014.• Managed and worked with the offsite QA team (Ascendum) for weekly/monthly releases.• Designed and created automation tests/scripts to improve regression test using different tools such as Coded UI Test (C# for Visual Studio 2010 Ultimate). TestComplete (VBScripts/JavaScripts) and HP UFT(Unified Functional Testing using VBScripts).

Orlando, Florida, Us

• Designed and created test plans and test cases for Payroll and HR Web Application written in C#.• Developed and automated test strategies, focusing on Empower’s next generation of Microsoft .NET applications.• Wrote C# Unit Test, Coded UI Test using Microsoft Visual Studio 2010 Premium as tools.• Assisted other analysts in identifying and testing software defects using both black and white box testing.• Worked with MS Team Foundation Test Suite, automated test tools, test frameworks, and MS SQL Server database systems to test web applications.• Worked closely with Developer Team in finding root cause of bugs/defects.

Orange, Ca, Us

• Verified and tested new features and changes to internally developed software applications. This includes day to day testing of product updates and releases and creating QA deliverable documents such as Test Scripts, Test Plans and Test Cases.• Created and managed scripting needs within the QA team to maintain a comprehensive regression testing library.• Reviewed requirements/specification documents and then proactively seek any additional information from the software development group’s project managers, business analysts, and developers in order to successfully design test plans and test cases.• Defined and implemented test strategy and test planning for all assigned projects.• Developed and executed test plans and scripts for new/enhanced products.• Analyzed test case results and document issues in tracking software.• Worked with the development team to determine the appropriate solution for addressing software anomalies or implementing improvements.• Assisted in creating and maintaining a library of comprehensive regression scripts.• Identified, investigated, and reported and track defects to closure.• Created and executed functional test plans and test cases from start to finish, proactively seeking information required to complete test design, as well as develop and execute test cases. • Took ownership of assigned tasks and holds oneself accountable for its success.

Norcross, Georgia, Us

• Worked with end-users to determine the root cause of software problems and to identify opportunities for software enhancements.• Evaluated and tested new or modified software programs for ERP (Prism-Point of Sale) system, internal web applications (.NET) on intranet and main WhiteCap web site (Java & Ruby on Rail).• Documented and reported software problems and enhancement requests.• Developed, published and implemented test plans. Performed acceptance testing on application software.• Wrote and maintained test automation and end-user documentation.• Developed quality assurance standards.• Defined and tracked quality assurance metrics such as defect density, customer problem, or customer satisfaction.• Assisted software developers in iterative software design sessions. • Trained and supported end-users new software programs.

Norcross, Georgia, Us

• Maintained, troubleshot and upgraded computer hardware, software, personal computer networks, peripheral equipment, and communications• Assessed user training needs and trains users in effective use of applications; makes recommendations regarding hardware and software acquisitions• Prepared documentation (Information Services Tool Kit) and provides users basic computer knowledge• Created new user logins, menus and modifies existing logins.• Updated the System Support Supervisor, Information Systems Manager, or Network Administrator of hardware problems in the field so that the proper field service technician may be contacted and dispatched to resolve the issue.

• Maintained, troubleshot and upgraded computer hardware, software, personal computer networks, peripheral equipment, and communications• Assessed user training needs and train users in effective use of applications; makes recommendations regarding hardware and software acquisitions• Prepared documentation (Information Services Tool Kit) and provide users basic computer knowledge• Created new user logins, menus and modify existing logins.• Updated the System Support Supervisor, Information Systems Manager, or Network Administrator of hardware problems in the field so that the proper field service technician may be contacted and dispatched to resolve the issue.

Bs, Computer Science

Associate'S Degree, Computer Science