Reported directly to the President serving as key member of the executive team. Directed national sales and operations for large specialty retail chain in the United States. Responsibilities included managing ambitious growth plans as the company expanded nationally along with ensuring successful operation and profitability of existing stores. Established sales culture of customer service, accountability and collaboration to deliver double digit comp store sales increase and improve brand equity.• Achieved record level organic sales growth by optimizing people, process and presentation. • Raised talent bar by creating a coaching culture which resulted in a significant increase in internal promotions through all levels of management. • Realized rapid expansion of new stores and conversion of existing stores through streamlined processes and leveraging resources.• Improved Brand Equity through innovative visual presentation, improved in-stock performance and personalized customer service.• Assessed current processes to eliminate sacred cows and create new efficient procedures to achieve operational excellence.• Best in class visual merchandising enhanced the customer experience. • Served on Real Estate Committee and Marketing Committee.• Improved localized community involvement and new store marketing campaigns.

Inspired Regional Directors and Market Managers through a transformational culture change and brand re-positioning to optimize revenues and improve the customer experience. • Improved sales and conversion in the first 6 months through talent assessment and development, streamlining operations and by establishing a focus on service selling.• Cross-functional partnership aligned all business channels resulting in an improved customer experience and operational efficiency.• Exceeded new product launch goal by 62% for revolutionary new product as a result of streamlined plan of execution, training and employee engagement. • Recognized for outstanding customer service and recipient of JD Power Award for multiple quarters for the SE. • Served on corporate task force to establish visual merchandising standards, cadence and communication.• Trained field teams to maximize labor management through proper scheduling and staffing.

Belk is the largest privately owned and operated specialty department store chain in the United States. A big box store with a full line of departments such as fashion for men and women, cosmetics, shoes and home furnishings.• Led a multi-unit region to performance excellence by teaching leaders how to execute company operational processes.• Empowered leaders to drive sales and develop talent by communicating a clear vision and encouraging team to achieve ambitious goals. • Provided leadership development.• Piloted corporate programs for diversity and inclusion, workforce management, mentoring, marketing initiatives, succession planning and new hire training.• Recognized for outstanding sales performance in national sales events, profit improvement and overall sales growth.• Led cross- functional projects such as store manager meetings and creation of a new onboarding/new hire training program.• Community outreach through United Way and educational fundraising.

• Recruited for multi-million dollar turnaround of Target Store in Columbia, SC. • Selected for premier fast-track leadership training program and coaching institute.• Served as district recruiting captain, trainer for retaining talent and mentor.• Executed operational standards according to company guidelines by setting clear expectations and action plans.• Developed and empowered leaders to generate additional sales and to build high performance teams.• Community outreach through Target volunteer’s park improvement program, United Way, Take charge of Education, and local pet rescue adoptions.

Progressively promoted through 14 year career; Store Manager for 3 locations increasing in volume and size including opening a brand new double header location; • Developed high performance teams through recruiting and development.• Established operational excellence resulting in 100% audit compliance. • Multi-million dollar turnaround of operations, store team, and visual merchandising.• Established detailed timeline for new store opening process.• Recognized for outstanding audit compliance, credit card solicitation and leadership development. • Rewarded for profit improvement and sales increases.

Progressively promoted through 14 year career; Merchandise Coordinator; Buyer, intimate apparel, men’s active wear, young men’s, outerwear, sweaters, licensed apparel; Assistant Buyer, dresses and ladies designer; Area Sales Manager, accessories, intimate apparel; Department Manager, costume jewelry.• Expert assortment planning, gross margin development and business analysis. • Allocation, unit planning and negotiating.• Taught assortment planning and trained new buyer trainees. • Planned advertising and marketing strategy.• Sourced new products; private label product design and development.• Visual merchandising planning and execution. • Part of start-up team in new Florida Division.• Recognized for outstanding performance in sales and gross margin.